For jobs located in Wales, the ability to speak Welsh is desirable.From the design and development of policies to the delivery of services supporting work, welfare, pensions and child maintenance, DWP is the Government’s largest department.
People are at the very heart of what we do. We ensure disabled people can live more independent lives; help tackle poverty and homelessness; provide a financial foundation for a secure old age; and support families ensuring children can fulfil their potential.
DWP has the largest commercial estate in government and our team is committed to being smaller, greener and better – helping people to work, grow and thrive. Our estate provides accommodation for colleagues who support millions of daily customer interactions in Jobcentres and Health Assessment centres, back of house offices delivering frontline services and hub sites housing expertfunctions such as Policy, Finance, Digital and HR.
The DWP Estates function ensures the smooth and efficient operation of this network on a day-to-day basis. We manage a private sector supply chain that delivers essential services such as security guarding, maintenance, property and leasehold, construction, cleaning and facilities management. Many of these services are business critical and we cannot safely open our offices without them.
Our ambitions are to:
- Transition to a smaller, more affordable, and adaptable estate
- Invest in improving DWP’s buildings and infrastructure, conducted mainly through an extensive programme of planned replacement works
- Meet our agreed Government Greening Commitments - creating a culture where sustainability is embedded
- Expertly deliver cost effective services
- Create a professional working culture that is best in class across the Government Property world.
There is no better time to join us as we transform our estate and make our buildings fit for the future.
This role will take ownership of the supplier delivery of service including the management of Statutory Compliance Facilities Management Services, including Lifts (Hard FM Suppliers). This role will represent DWP Estates as the intelligent client for services received against agreed performance metrics and will foster a collaborative relationship to drive innovation and identify improvement opportunities.
Government Property Profession Career Framework (Link) This role sits within the following: - Job Family – Workplace & FM
- Core Role – Facilities Management
- Level – Senior Practitioner
Key accountabilities Performance and Governance - Accountable for supplier delivery management of the Statutory Compliance FM Suppliers providing ongoing improvement and risk management against the agreed contractual delivery obligations and ensuring DWP sites are compliant against agree statutory compliance measures. Overseeing the development of corrective actions to improve performance, working closely with DWP Stakeholders to identify additional requirements and in house teams to assure delivery of service withing agreed boundaries and escalating issues appropriately, as well as working closely with broader DWP Estates’ Service Delivery and H&S teams to obtain operational insights.
- Responsible for leading delivery management requirements of Hard FM Suppliers, undertaking review of Management Information. Leading regular reviews, identifying any trends that will improve service and innovation. Working collaboratively to develop early corrective actions with Hard FM Suppliers.
- Working with the DWP Estates Performance & Audit team to develop a performance framework to set out performance data and reporting requirements that are aligned to contractual obligations. RIBA plan of work and best practice. Support review of performance audit against contractual obligations.
- Lead and develop best practice with the contractor and internal stakeholders that meets the business needs of Estates teams
Relationship management - Effectively manage the supplier/client relationship to identify requirements and improvements across the Estates stakeholders, this role will lead translation of Estates’ business requirements into the services.
- This role will work collaboratively with other DWP teams to ensure Estates Control Framework and End 2 End processes are effectively embedded and articulated across with Hard FM Suppliers.
- Building a strategic and collaborative relationship with Hard FM Suppliers to foster innovation and actively identify risks, continuous improvement opportunities to improve service, efficiencies and value for money
- Ensuring Hard FM Suppliers deliver outcomes that our customers need and at the requisite service quality
Change Management - Managing service or other change requests, validating operational / business requirements with the Estates stakeholders. Providing supporting information and undertaking contract administration activities and assurance that are required for day to day operations
- Maintaining records of all decisions made and instructions issued to Hard FM Suppliers. Maintaining an auditable change control register
- Working closely with broader DWP Estates Service Delivery and Operations teams, to ensure change requests accurately reflect DWP requirements. Overlaying supply chain insight and operational information to determine required changes in scope, service and volume to accurately reflect DWP’s requirements.
- Collaborating with the internal DWP stakeholders and Cost and Supplier Performance Management team to ensure changes to service matrix are accurately captured reflected in contract changes and the Application for Payment process. Ensuring budget holders understand the change in costs, provide supporting data to secure their approval and raising any issues or concerns with the appropriate stakeholder.
- Supporting re-procurement activity through ensuring procurement documentation, including performance metrics / KPIs, accurately reflects the desired capabilities and requirements related to Hard FM Suppliers and takes account of any previously identified gaps in service, operational insights or past performance trends.
Strategy - Working alongside the wider DWP Estates Supply Management Team, providing support in development and implementation of DWP Estates’ Integrator and the Supply Chain framework and category strategy
- Implementation of Hard FM Suppliers category strategy and development plans as agreed by the DWP Estates Category Management team and the Estates stakeholders
Health & Safety - Acting as the key point of contact in channelling requests for information for personal injury claims related to Hard FM Suppliers, to drive receipt of timely information to support development of DWP’s response to personal injury claims
- Working with the DWP Estates H&S team to ensure the Hard FM Suppliers to meet their Health and Safety obligations and carrying out commensurate corrective action where necessary
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