Digital Experience Manager

Job Title:Digital Experience Manager

Contract Length: Six months

Ir35: Outside

Location: London and Manchester as and when required

The client is a regulatory body entrusted with upholding the standards of medical practice and patient care in the United Kingdom. It plays a pivotal role in ensuring the competence, integrity, and professionalism of medical practitioners through the oversight of medical education, registration, and licensure. As the guardian of medical ethics and standards, the client works tirelessly to promote public trust in the medical profession while safeguarding the well-being and safety of patients. Through robust regulatory frameworks, continuous professional development initiatives, and transparent accountability mechanisms, the client strives to maintain the highest standards of medical practice and uphold the integrity of healthcare delivery across the UK.

Here's a breakdown of the key responsibilities and areas of focus:

• User Experience (UX): Ensuring that the digital processes and platforms provided by the client offer a positive and efficient experience for users. This involves understanding how people feel when they interact with the organization's digital systems and processes, and continuously improving these experiences.
• Service Desk and Operations Delivery Team Management: Supervising the service desk team and operations delivery team, ensuring that they effectively address user issues and deliver services according to established standards and procedures.
• Line Management: Providing leadership and guidance to the service desk team and operations delivery team, overseeing their day-to-day activities, performance, and professional development.
• Stakeholder Management: Engaging with various stakeholders within the organization, including the IS (Information Systems) Ops team, to understand their needs and requirements, and ensure alignment with Digital Experience objectives.
• IS Operations: Overseeing IS operations, which includes activities such as issue resolution, disaster recovery planning, standardizing outputs (such as those from the service desk), and fostering collaborations with project managers, technical engineers, and developers.
• Business Continuity: Developing and implementing plans and procedures to ensure the continuity of digital services in the event of disruptions or disasters.
• UX/Customer Framework: Developing and implementing frameworks and methodologies to enhance the user experience and customer satisfaction with the General Medical Council's digital services.
• Ops Budget Management: Managing the budget allocated for operations, which involves forecasting future expenses, monitoring day-to-day operational costs, and ensuring efficient use of resources to support operational objectives.

The Digital Experience Manager is responsible for overseeing the Digital Journey of users, managing operational teams, fostering stakeholder relationships, ensuring business continuity, and effectively managing the budget allocated for operations.

If you feel you are suitable for this role, please be sure to submit your CV!