Deputy Customer Experience Manager

Deputy Customer Experience Manager

ATG Entertainment is proud to stand at the forefront of the live entertainment industry.

The Victoria Hall was built in 1888 to commemorate Queen Victoria's Golden Jubilee. The Victoria Hall has now established itself as one of the most popular venues on the touring circuit and has played host to an impressive array of famous faces including Paul Weller, Anastasia, Jimmy Carr, Dizzee Rascal. Built in 1929 by Provincial Cinematograph Theatres, the Regent initially served as a cinema. It hosted live performances alongside films and was renamed ‘The Gaumont’ in 1950 under Gaumont British ownership. By the 1990s, deteriorating conditions threatened closure, prompting the formation of the Regent Theatre Trust. A £23 million, three-year restoration ensued and in September 1999 the Regent Theatre was officially reopened by Her Majesty, Queen Elizabeth II.

Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success.

We are very excited to be recruiting a Deputy Customer Experience Manager, this role reports into our Customer Experience Manager and is responsible for supporting them to lead a strong Front of House operation. Within this role you will also assist in ensuring that a cost effective and customer focussed range of services are consistently provided to the highest standard at all times!

Interested? Please click on the link to view our full Job Description!

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfill their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.
If you’d like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion.

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk

Closing Date

08-05-2024 at 23:59