Deputy Director, Ccg, Operational Planning, Performance, Evaluation & Resourcing

Establishing the Compliance Operations Directorate is significant in implementing the ambition of the CCG Target Operating Model. This model aims to: Improve our effectiveness and efficiency in sustainably reducing non-compliance, treating risk further upstream and intensifying our operational focus on deliberate and complex non-compliance, while keeping pace with changes in technology and customer behaviours. Make a step-change in meeting our professional standards, supporting customers, data security and transparency to improve customer experience and public trust. Think beyond our revenue raising and protection role and collaborate across government to increase our impact in protecting society from harm. Embed new norms of respect and racial equality, invest in our people and modernise tools and ways of working to improve colleague experience and make CCG a great place to work. Increase our organisational resilience and agility to respond to new delivery demands while protecting our core tax and customs compliance mission. The Compliance Operations Directorate (COD) will support CCG in joining up to increase its effectiveness in addressing non-compliance by increasing standardisation of processes, providing integrated business support and leading efficiency improvements across our operational directorates. The successful candidate will be the head of and senior leader responsible for CCG Operations - Planning, Performance, Evaluation & Resourcing (COPPER) in the CCG Compliance Operations Directorate (COD) and reports to the Director of COD. The role holder will work with colleagues across CCG to develop and hold a single CCG’s compliance work programme to address compliance risks in the tax system. The role holder will develop CCG’s overall approach and activity, balancing strategic intent against current performance in the context of understanding the complexity of the UK tax system, wider political change and external stakeholders’ attitude to HMRC more generally. The role will monitor and evaluate performance and develop on behalf of CCG, in year resource plans to reach operational requirements. This will include operating and coordinating CCG’s recruitment activity..

Experience of taxation compliance activity and operational delivery expertise in deploying resource to address compliance risk

Demonstrable ability of using compliance professional and technical knowledge and expertise to influence peers and senior stakeholders up to Board level on the direction of the policy, design, and implementation

Strong stakeholder management skills to bring together different perspectives to achieve single outcomes, including providing challenge where required

Excellent leadership skills, including the ability to lead and develop a high-performing team

Strong communication skills with the ability to confidently communicate verbally and in writing

Resilient and able to work well well under pressure to tight deadlines

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Tax Professional