Deputy Director For Primary Care

Digital Health and Care Wales (DHCW) is part of the NHS Wales family and has an important role in changing the way health and care services are delivered through technology and data. The organisation supports frontline staff with modern systems and access to important information about their patients, while empowering the people of Wales to manage their own health through digital NHS Wales services.

DHCW offers opportunities for career growth and professional development. We will work with you and help you develop your career. We offer opportunities to pursue further academic qualifications, up to PhD level. 

Our benefits include:

• Automatic membership of the NHS pension scheme
• 28 days paid leave plus bank holidays.
• Blue Light Card membership – access to NHS discounts including high street, gyms, restaurants, insurance, cars, holidays etc.
• Flexible working, including options to work from home.
• Employee Assistance Programme – confidential information and counselling support service available 24/7.
• Cycle 2 Work scheme.
• Car lease and home electronics salary sacrifice scheme.

Job Overview 

We are looking for an experienced, high-performing, and inspiring leader to be the new Deputy Director for Primary Care for Digital Health & Care Wales (DHCW).  

DHCW is part of the NHS Wales family and has an important role in changing the way health and care services are delivered through technology and data. The organisation supports frontline staff with modern systems and access to important information about their patients, while empowering the people of Wales to manage their own health through digital NHS Wales services. 

The Deputy Director for Primary Care is an important senior leadership role in DHCW and across NHS Wales. Operating at a strategic level, it has ownership of ambitious and complex digitally enabled Programmes, Services and Products, which seek to bring together the core systems of many organisations as an enabler of fundamental transformation across the health and social care sector. Its timescales are long-term, requiring vision, tenacity, and flexibility. 

Working within the Primary Care and Mental Health directorate, they will establish their credibility with a wide range of stakeholders to manage a complex transformational programme, and effectively engage and collaborate with senior stakeholders internally and externally, including non-clinical and clinical professionals from Local Health Boards, Community Providers, the Welsh Government, and politicians. 

Main Duties 

Delivering the mandated performance targets within the agreed resources, in line with the agreed annual business plan. 

Provides expertise in the field of digitally enabled transformational change, using specialist skills for expert analysis and interpretation of highly complex contract documents, drawings, and project management tools.   

Provides and receives significant, highly complex, sensitive, and often contentious technical, administrative, financial and specialist information on major and complex schemes, involving communication with project sponsors/directors, executive managers, professional consultants, legal agents, senior clinicians, operational staff, contractors, and suppliers. 

Provides strong and supportive leadership to the Primary Care Digital team with a commitment to working in ways that demonstrate our values, and credibility in terms of political and corporate tact, diplomacy, and insight. 

Provides direction and oversight across a matrix-management model, ensuring staff have clear and credible support and direction and are delivering in line with plans, supporting the team in the delivery of their role and objectives. 

Ensuring arrangements are in place for conflict resolution, arbitration and trouble shooting. Advising, negotiating, and resolving staffing, stakeholder, professional services, and contract disputes. 

Main Responsibilities 

Responsible for the complex service, product, and programme management for Primary Care, and accountable for ensuring that they achieve their investment objectives and benefits.  

Accountable and responsible for the management and control of the Primary Care budget. 

Provides a strong sense of direction and compelling vision to unite all stakeholders and partners during the pre-work and leading to the transition phase of the Target Operating Model implementation. 

Ensure that services and products within Primary Care comply with all relevant legal and statutory legislation and frameworks. 

Act as an ambassador for Primary Care to develop and sell the vision and need for change, working with and developing meaningful relationships with key stakeholders and partners, developing trust and mutual understanding for, and an appreciation of, individual and system wide strategies, challenges, and opportunities, including with key partners in the public services/voluntary sector system in Wales, to deliver sustainable change. 

Undertakes persuasive negotiations, demonstrating diplomacy and change management debating skills to overcome barriers to understanding that can be in an antagonistic atmosphere of proposed major change. 

Manage the performance of core team members and develop respect and credibility through consistency of own behaviour and leadership style.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.