Deputy Events Manager

About us

Pavilions of Harrogate, a leading venue for weddings, meetings, and celebrations, & the Yorkshire Event Centre, an award-winning event venue, are established, and successful event venues located on the Great Yorkshire Showground. Both venues boast excellent location, facilities, and dedicated teams.

The success of every event is important as all our profits go towards funding the charitable activities of the Yorkshire Agricultural Society, which was formed in 1837, to support, food, farming, and the countryside.

What we can offer you

• 26 days holidays (plus Bank Holidays) 
• 20% discount in our onsite award-winning Farm shop Fodder
• 50% discount at Harrogate Sports and Fitness centre
• Monthly perks and 2 x staff social events
• Pension 12% employer contribution
• Access to an Employee Assistance Programme and a GP helpline
• Subsidised private healthcare scheme
• Non-Contributory life assurance of 4x annual salary
• Complimentary Great Yorkshire Show tickets after qualifying period
• Free Parking
• Work life balance
• Time off during Christmas period

Key Responsibilities

• To be an integral part of the events team.
• Contribute to the overall organisational goals.
• Display the values of the Society.
• Support the Operations Managers and Event Managers in the successful   delivery of events.
• Manage all contractors, sub-contractors and casual workers as required by events.
• Ensure the venue is excellently presented assisting with the cleaning of the venue, including floors, kitchens, toilets and any other areas so they meet the company standards for cleanliness.
• Ensure the venue is prepared for arrival according to the client's specification, setting out furniture, installing electrical cables and AV equipment etc. This is a hands-on role. 
• Ensure clients expectations are met and where possible exceeded.
• Ensure a positive customer experience by overseeing all aspects of their experience.
• Support the sales team with show rounds and proposals by providing operational knowledge and guidance.
• Work as part of the events team to ensure efficiency and control costs to deliver expected margins.
• Ensure the health, safety & wellbeing standards are continually monitored and where possible improved. Play an active part carrying out any testing requirements according to legislation and our H/S policies.
• Encourage a one team environment.
• Identify opportunities to improve operational performance and visitor experience.
• Ensure the completion of stock takes and equipment auditing as required.
• Ensure the service of alcohol complies with our Premises License and is delivered to the expected standard.

It is not possible for this document to totally encompass or define all tasks that may be required of the post holder. The outlined duties may therefore vary from time to time without materially changing either the character or level of responsibility.

General Responsibilities

The Society is committed to achieving a high standard of Health and Safety in all its activities and the post holder will be expected to contribute to maintaining standards to ensure compliance with all appropriate legislation.

To recognise the importance of fairness and equality in the workplace, to treat everyone with dignity and respect.

To be an ambassador of the Society values.

Purpose of the Role

To work as part of the operations team in our event venues to ensure the continued success of the organisation. Working closely with the Operations Managers and Event Managers to deliver safe and successful events.

Our Proud Values 

Professional - we act with integrity, we are reliable, consistent, and honest. We deliver on our promises; we are accountable.

Respectful - we are kind, courteous and considerate; we are mindful of others. We are happy, friendly and create a productive, fun, working environment.

Open-minded - we are receptive to new ideas and innovative ways of working together. We listen to and respect the opinions and perspectives of others.

United - we work together, as a united team. We communicate, collaborate, and share knowledge in pursuit of our common goals.

Dedicated - we are focused, loyal and ready to help each other. We are committed to going the extra-mile to deliver a first-class service to everyone we work with.

Experience & Qualifications

• Experience of events planning, management, or operational delivery.
• Experience in client and stakeholder management.
• Experience working in a team.
• Event related qualifications
• Health & Safety qualifications

Personal Skills

• Influential personality.
• Superb interpersonal skills.
• Outstanding teamwork qualities.
• Ability to identify issues and develop innovative solutions.
• Excellent verbal and written communication skills.
• Excellent presentation, courteous and professional.
• IT knowledge including Microsoft Office Software Suite, E500 Event Management
• Software and CAD.
• Focus, thoroughness, and keen attention to detail.
• Natural problem solver.
• Excellent planning & organisational skills.
• Analysis of own performance and takes steps to improve where necessary.
• Remains calm and focussed when under pressure.
• Driving License
• Personal License Holder
• Accredited SIA Door Supervisor
• First Aider
• Fire Warden
• Practical skills associated with event delivery including:

• Forklift/ Telehandler
• IPAF 3a & 3b (Scissor Lift & Cherry Picker)
• Manual Handling
• Knowledge of temporary Electrical installations
• Installation of networking, broadband, wi-fi & telephone communications
• Installation of AV & PA systems
• Setting up of the venue for a variety of events including furniture and equipment
• Cleaning and waste management