Address
Form of work
SalaryDeputy Charity Shop Manager
Harrogate, North Yorkshire
We are committed to paying the Real Living Wage.
About Us
Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.
Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.
Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.
As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.
The Benefits
We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more.
We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Deputy Shop Manager, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.
To find out more about our values and how important they are to us, please visit our website.
The Role
The role of Deputy Shop Manager involves actively running our shop in Harrogate, supporting the Shop Manager in implementing processes and ways of working.
The role requires managing the day-to-day operation of the shop in the absence of the Shop Manager, including managing a team of volunteers, ensuring accurate accounting and handling of assets, delivering high standards of customer service, and adhering to all charity policies and procedures. You will lead by example and ensure that volunteers, supporters, donors, and customers understand how their contributions are making a difference to the lives of people in Yorkshire and beyond.
You will need to be committed to creating a welcoming professional atmosphere and demonstrating the values of Yorkshire Cancer Research.
Specifically, you will:
Play an active part in running our shop in Harrogate, supporting the Shop Manager in implementing processes and ways of working.
Provide cover for days off, holidays and sickness as required, with possible occasional travel to other shops to provide support if needed by the charity.
Support the Shop Manager to maximise the income and profit of the shop through active stock management, replenishment, and rotation.
Manage the efficient and effective day-to-day operation of the shop in the absence of the Shop Manager.
Manage a team of well-trained volunteers in the absence of the Shop Manager and take every effort to create a happy retail environment.
Support the Shop Manager to ensure accurate accounting and handling of assets (items donated and money received).
Support the Shop Manager to ensure accurate record keeping of items donated and the amount paid for each item for Gift Aid tax reclaim purposes.
Create a welcoming professional atmosphere and deliver high standards of customer service for all customers and supporters.
Manage complaints effectively and efficiently in the absence of the Shop Manager, escalating to Head Office where they cannot be resolved at a local level.
About You
To be considered for this role, you will need:
To be ideally educated to A-Level or equivalent but not essential.
To have experience of managing people/volunteers including recruitment and development.
To have previous retail experience in charity sector or commercial sector is desirable.
To be highly organised with good time management skills and be able to prioritise workload and meet deadlines.
To have excellent communication and interpersonal skills.
To have the ability to motivate self and others.
To be resilient and adaptable to change.
To have strong planning, guiding and motivation skills to successfully achieve targeted income is desirable.
To have the ability to travel across the Yorkshire region.
Application
Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.
To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 10 March 2024. Please read our privacy notice before applying.
Yorkshire Cancer Research is a responsible and flexible employer. We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.
We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website.
