Address
Form of work
Salary
Charity Shop Manager
Richmond, North Yorkshire
We are committed to paying the Real Living Wage.
About Us
Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.
Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer, healthier lives.
Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.
Yorkshire is big, beautiful and diverse and, as an inclusive employer, our aim is that our workforce reflects the rich diversity of our region. We believe a diverse workforce is central to us taking action today to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.
The Benefits
We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more.
We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these.
The Role
As our Charity Shop Manager, you will lead a team of volunteers to raise funds to invest in achieving the charity’s strategic goal to save lives within Yorkshire.
Supporting the Retail Area Manager, you will portray the charity as a professional, credible brand which acts with integrity and provides excellent customer service, ensuring volunteers, donors and customers know how their contribution is helping the people of Yorkshire.
Specifically, you will:
Manage and be accountable for implementing and complying with agreed shop operating policy and standards including Health and Safety and Trading Standards.
Responsible for ensuring the shop is presented to the highest standards with attractive visual merchandising and window displays.
Build relationships and work closely with wider functions such as Facilities, Marketing Volunteer, and social media team to ensure the plans are fulfilled and executed.
Responsible for attracting and recruiting a team of new volunteers, ensuring they are well trained and take every effort to create a welcoming and happy environment.
Responsible for ongoing volunteer training and engagement, ensuring the volunteer management system is actively kept up to date.
Responsible for ensuring the team are working towards achieving all key performance indicators.
Ensure accurate accounting and handling of assets (items donated and money received).
Responsible for ensuring accurate record keeping of items donated and the amount paid for each item for Gift Aid tax reclaim purposes.
Prepare and complete all shop administration including cash handling and banking functions to the highest standard, accurately and on time, always adhering to charity policy and procedures.
Create a welcoming professional atmosphere and deliver high standards of customer service for all customers and supporters.
Manage complaints effectively and efficiently, escalating to Head Office where they cannot be resolved at a local level.
About You
To be considered for this role, you will need:
To be ideally educated to A Level or equivalent.
To have experience of managing people/volunteers including recruitment and development.
To have previous retail experience in charity sector or commercial sector is desirable.
To have experience of meeting and exceeding targets within a retail environment.
To have experience of opening a new shop is desirable.
To be highly organised with good time management skills.
To have the ability to prioritise workload and meet deadlines.
To have excellent communication and interpersonal skills.
To be resilient and adaptable to change.
To have strong planning, guiding and motivation skills to successfully achieve targeted income is desirable.
To have the ability to travel across the Yorkshire region.
Application
Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.
To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 25 February. Please read our privacy notice before applying.
Yorkshire Cancer Research is a responsible and flexible employer. We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.
We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website.
