Address
Form of work
SalaryCharity Shop Manager
Hornbeam Park, Harrogate
Full time, 37 hours per week
We are committed to paying the Real Living Wage.
About Us
Yorkshire Cancer Research is the largest independent regional cancer charity in England. With an ambitious goal of saving 2000 lives a year, it is an exciting time to be joining the charity. Every week in Yorkshire almost 600 people are told they have cancer, by working for Yorkshire Cancer Research you are helping to protect and save these lives.
Yorkshire is big, beautiful and diverse and, as an inclusive employer, our aim is that our workforce reflects the rich diversity of our region. We believe a diverse workforce is central to us achieving our strategic goal of saving more lives in our region. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.
Yorkshire Cancer Research is entering an exciting period in its development, and we have just opened our first Yorkshire Cancer Research Centre, which is a fully integrated Cancer Rehabilitation Centre, Café, Shop, Donation Centre and Office, all under one roof. An exciting opportunity has arisen to be the Shop Manager for this Charity Shop.
The Benefits
We offer all our employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more.
The Role
As a Charity Shop Manager, you will lead a team of volunteers to raise funds to invest in the charity’s strategic goal of saving more lives in Yorkshire and ensure the smooth running of the shop long-term.
Specifically, you will:
Manage and be accountable for implementing and complying with agreed shop operating policy and standards including Health and Safety and Trading Standards.
Be responsible for ensuring the shop is presented to the highest standards with attractive visual merchandising and window displays.
Attract and recruit volunteers, ensuring they are well trained and make every effort to create a welcoming and happy environment.
Be responsible for ensuring the team is working towards achieving all key performance indicators.
Have line management responsibility for the assistant manager, working together to ensure there is management cover and sufficient volunteers to operate all trading hours.
Ensure there is accurate accounting and handling of assets (items donated and money received).
Be responsible for ensuring accurate record keeping of items donated and the amount paid for each item for Gift Aid tax reclaim purposes.
Be able to prepare and complete all shop administration including cash handling and banking functions to the highest standard, accurately and on time, always adhering to charity policy and procedures.
Create a welcoming professional atmosphere and deliver high standards of customer service for all customers and supporters.
About You
To be considered for this role, you will need:
To be ideally educated to A Level or equivalent.
Experience in managing people/volunteers including recruitment and development.
Previous retail experience in the charity sector or commercial sector is desirable.
Experience in meeting and exceeding targets within a retail environment.
To be highly organised with good time management skills.
Excellent communication and interpersonal skills.
An ability to motivate self and others.
Demonstrably strong planning, guiding and motivation skills to successfully achieve targeted income is desirable.
Good written and numeric skills are desirable.
Application
Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.
To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 18 January 2024. Please read our privacy notice before applying.
1st interviews for this role will be held on Microsoft Teams. 2nd interviews for this role will be held in our Centre.
The charity is a responsible and flexible employer. We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.
We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website.
