Deputy General Manager

A popular and highly rated indoor sports venue is seeking a Deputy General Manager to ensure the efficient day to day control of all activities of the venue. The Deputy General Manager will have proven commercial experience with a track record of high performance in a similar type of business. In addition, the Deputy General Manager will have great problem solving, communication, leadership, teamwork, customer service, relationship building, and operational skills.

Applications from ex-military personnel are strongly encouraged

Key Responsibilities:

• Ensure the efficient day to day control of all activities of the venue
• Recruit, develop and manage the F&B Manager, Ops Support Managers, Head of Reception and provide a duty of care of their department teams and performance
• Provide leadership to all team members and lead by example
• Be fully conversant with and ensure you and all team members adhere to all H&S regulations, food safety regulations, company rules
• Conduct bi-annual appraisals and hold monthly team meetings
• Contribute to the strategic decision-making process for the venue
• Manage and maintain the integrated payroll system
• Ensure all department rotas reflect operational requirements and optimum levels of guest service and engagement
• Ensure the standards and cleanliness (including the presentation of all team members) are excellent
• Ensure that all team members are thoroughly updated and informed about all company information
• Deliver targets and objectives set out by superiors
• Take responsibility for department P&L performance, revenue and cost lines
• Be fully competent at utilising all elements of the booking system
• Ensure costs are controlled across all operational departments including analysis to create greater efficiency
• Review labour and rota management, ensuring site is appropriately staffed and resourced
• Manage and adhere to the nominated supplier list
• Support capital expenditure projects and maintenance budget
• Deputise for the General Manager in their absence

Knowledge, skills and qualifications required:

• Proven commercial experience and a track record of high performance in a similar single or multi-site business
• Results focussed and able to effectively influence for continuous improvement
• Has a clear understanding and experience within the leisure or hospitality industry
• Able to drive operational excellence across multiple departments to a high standard
• Passionate about customer satisfaction and exceeding expectations
• A proven leader able to engage, inspire and develop their team
• Experience of budgetary control and project planning
• Able to problem solve in a calm, rational manner
• Clear communicator and professional operator with high standards
• A committed and diligent working style
• Exhibits strong judgement, drive and influencing skills
• Ability to lead by example and demonstrate company values

Salary: Circa £45,000