Deputy Manager

Job Description - Deputy Manger

Please note - There may be some weekend and evening working as part of this role.

(This role attracts an element of unsociable hours enhancements which are paid as and when required)

Responsible to: General Manger

Responsible for: Care Coordinator, Care Workers, the Office

Main Duties:

• Supporting the general manager in the daily management & running of the agency. Managing, delivering & leading high-quality care as part of the care team using a person-centred approach

To ensure that the individual needs of all clients are met in a timely manner and ensuing that the quality of care are outstanding to all clients

To actively assist, maintain and promote Nursing Care Personnel Care values

Being able to work on a rolling shift pattern, including applying a flexible attitude to working hours especially in regard to covering absence and holidays, including bank holidays, evenings, and weekends

To liaise with the council, CCGs, private clients regarding accepting of new packages of care, referrals etc.

To display a caring, sensitive, and approachable nature

To display compassion, patience, and empathy in all tasks

To support the general manager with all planning and executions, all ongoing assessments, and supervisions of all care staffs

To manage and supervise the preparations of all care plans, reviewing and assessing on a six (6) months basis

To prepare and contribute to all reports, reviews, and assessments. Ensuring that all audits are completed each month in order to enhance the quality of care/services all complying with the company policy

To assess performance and encourage development of all care staff through the use of appraisals

To coordinate and run staff meetings to deliver information, maintain and promote best practice and set standards for care

To promote company initiatives and manage delivery within the service provision, ensuring that all staff are working to company policies and procedures and to take appropriate action to ensure that standards are reached and maintained

To assist the general manager with the day-to-day management of all care staff which includes disciplinary, performance management, absence and sickness policies and procedures

To build, maintain and promote good relationships with the carers and the client and their family, displaying good communication and listening skills ensuring they are being provided with the best quality of care

To take responsibility for ordering all Personal Protective Equipment (PPE) for the office and making sure they are stored in the right place

To make sure that all care staffs have the correct Personal Protective Equipment (PPE) at all times whilst on duty

To ensure records are maintained and updated accordingly for all care staff and clients

To support the general manager with recruitment and interviews ensuring that it's in alignment with the company policy

To make sure that all CQC requirements are met

To act as a role model to the care team

To promptly report any information, issues or concerns regarding the care, support, wellbeing or behaviour of clients or their family and that of care staff to the general Manager

Understand & apply the principles of confidentiality at all times

To display a commitment is made to equal opportunities in the organisation

Ensure that client's confidentiality & dignity is maintained at all times, ensuring information is not shared or divulged with anyone not authorized to receive it to work in accordance with Nursing Care Personnel's Code of Practice and policies

Special Skills and Attributes

Excellent communication skills

Good planning and organisational skills

Leadership skills

Good IT knowledge/ usage

Be innovative

Have ability to introduce /implement new innovation

Experience of financial management

Sound understanding of good care principles

Skills in assessment and care planning

Negotiating skills

Ability to display empathy and warmth

Ability to cope with pressure

Patience and even-tempered

Have ability to manage/cope with change

Have ability to meet deadlines

Qualification

RGN or RMN qualification is desirable but not essential

Previous Management experience in a Care home, Residential home or Domiciliary care agency

What we Offer

Competitive salary

Refer a friend scheme

Company Pension

Paid Holiday

Free ongoing training and qualifications

Carer progression and personal development

Job Types: Full-time, Permanent

Salary: GBP28,000.00-GBP32,000.00 per year

Experience:

• 2+ year (required)

Licence/Certification:

Driving Licence

Work Remotely

• No

Job Types: Full-time, Permanent

Pay: GBP28,000.00-GBP32,000.00 per year

Benefits:

• Casual dress
• Company pension
• Flexitime
• On-site parking
• Profit sharing
• Referral programme

Schedule:

• Monday to Friday
• Overtime
• Weekend availability

Ability to commute/relocate:

• Norwich: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person