Deputy Manager - Blackburn

Costa Coffee - Deputy Manager -Blackburn Hospital
Our teams work hard to make customer and colleague journeys in life possible, we offer our amazing products to everyone on any of life’s journeys. We are particularly proud of the great partnerships we have with Costa Coffee.
WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services.
As a Deputy Manager in our Costa Coffee Blackburn Hospital store, you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud they’re starting and sharing their journeys with us.
What being a Deputy Manager is all about:

• Driving a high performing team to achieve great sales results.
• Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness, in an environment where everyone feels valued and welcome.
• Playing a key role to make sure your colleagues are supported, setting clear and measurable targets, which are reviewed regularly.
• Having a robust people and succession plan in place and working with the Region to support people development for all colleagues.
• Keeping teams up to date on store business performance and appropriately challenging what can be done to improve.
• Creating a sense of pride within the store to ensure both colleagues and customer facilities are of a good standard, and that we are operating safely and legally.

• A passion for coffee and a pride for making the perfect drink, for every customer, every time!
• Current Deputy Manager (or equivalent) in a fast-paced hospitality retailer or similar environment.
• Experience of proactively leading from the front, getting stuck in and helping your team on the shop floor.
• Experience in managing the employee lifecycle from recruitment, onboarding and ongoing performance reviews.
• Proven people development experience, focused on fostering a supportive, productive, efficient and inclusive environment.
• Someone who can energise, influence and motivate the team to deliver exceptional service and performance.
• Strong organisation skills and someone who is proactive and able to prioritise well, in a fast-paced retail environment.
• Strong stakeholder management experience, someone who can influence and communicate with your team, peers, Support Centre colleagues and senior stakeholders.

How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, holidays (Management - 33 days including bank holidays) and employee discounts (up to 50%), we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.
Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.