Deputy Patient Access Supervisor

To assist with the day to day operational supervision of the defined team within the department. To assist with ensuring that all staff are fully trained and equipped to undertake their roles, identifying any issues to the Patient Access Supervisor. To co-ordinate the rotation of clerical staff throughout the department, ensuring an efficient skill mix of the multiple tasks to be carried out, including re-organisation of work to ensure that changing priorities are met. To support the Patient Access Supervisor in ensuring that all Patient Access staff are fully trained in departmental procedures, including the operation of all computerised systems within the department. To support the Patient Access Supervisor with the implementation of procedural and policy changes which arise from the further development of the department or Trust. To communicate effectively and with colleagues at all levels within the Trust and outside agencies using tact and diplomacy at all times. To update and maintain information stored on departmental databases. To maintain a dynamic Personal Development Plan demonstrating a clear commitment to continuous education and self-directed learning. The post holder will be expected to participate in an annual appraisal of their work in line with the Knowledge and Skills Framework (KSF). In line with the annual personal development plan the post holder will be expected to undertake any training or development required to fulfil their role. The post holder must attend all relevant mandatory training in health and safety, risk assessment, infection control etc. Please see attached Job Description and Person Specification for further information