Address
Form of work
SalaryLiverpool Office (Hybrid working: 1 day in office, 4 days from home)
Monday to Friday, 9am - 5pm (35 hours per week)
As the Deputy Team Leader for the EL/PL team, you will play a pivotal role in driving team performance and ensuring the successful management of complex casualty claims. This dynamic position involves overseeing a diverse caseload, providing guidance to junior team members, and maintaining high standards of service delivery. With a focus on client satisfaction and operational efficiency, you will collaborate closely with the Team Leader to achieve key objectives and foster a positive working environment.
Key Responsibilities:
• Manage a diverse caseload of approximately 150 complex EL/PL/Product/Property damage claims, ensuring timely resolution and adherence to quality standards.
• Assess new claims, develop strategic approaches, and establish appropriate reserves in alignment with organizational guidelines.
• Exercise financial authority to approve payments within specified limits, ensuring accuracy and compliance with regulatory requirements.
• Conduct regular peer reviews, offering constructive feedback to team members and identifying opportunities for skills development.
• Facilitate the referral of files to litigation when necessary, documenting rationale and participating in feedback sessions as required.
• Review individual team members' performance to ensure adherence to quality standards and provide support as needed.
• Compile and analyze weekly performance metrics, contributing to strategic planning efforts in the absence of the Team Leader.
• Keep abreast of internal and external developments, actively participating in team meetings and disseminating relevant information to team members.
• Foster a collaborative and inclusive team culture, promoting motivation and engagement among team members.
• Maintain accurate records within the claims management system, ensuring data integrity and compliance with organizational protocols.
• Conduct regular one-on-one meetings with administrative and file handling assistants to optimize performance and recognize achievements.
• Utilize performance monitoring systems to track productivity, identify trends, and proactively address any issues.
• Support the Team Leader in managing performance concerns and liaising with HR as necessary.
• Assist in the recruitment and onboarding of new team members, contributing to their training and development.
• Manage client communications, including reviewing and responding to inquiries in a timely manner and participating in client meetings as needed.
• Ensure compliance with client-specific protocols, service level agreements, and key performance indicators to uphold client satisfaction.
Recruitment Criteria:
• Demonstrated expertise in claims processes, systems, and procedures, with a focus on EL/PL claims.
• Strong analytical skills and the ability to problem-solve effectively in complex situations.
• Excellent communication and organizational abilities, with a keen eye for detail.
• Proven track record of providing constructive feedback and supporting team members' professional development.
• Ability to adapt to changing client requirements and contribute to the evolution of best practices.
• Effective interpersonal skills, with the ability to influence and negotiate outcomes.
• Commercial acumen and a solid understanding of market dynamics within the insurance industry.
• Passion for driving business success and a willingness to support strategic initiatives.
• Commitment to fostering a collaborative and inclusive team environment.
In this role, you will embody my client's core values, which are fundamental to their success:
• Collaboration: Foster collaboration and teamwork to achieve common goals.
• Innovation: Embrace innovation and continuous improvement to drive excellence.
• Integrity: Uphold the highest standards of integrity and professionalism in all interactions.
• Client Focus: Maintain a strong focus on client satisfaction and exceed expectations through exceptional service delivery.
As the Deputy Team Leader, you will play a vital role in upholding these values and contributing to the overall success of the EL/PL team. If this opportunity aligns with your career goals, please connect with me via email at Lois@douglas-scott.co.uk by sending an up-to-date CV. I am eager to provide more insights and discuss this role in greater detail.
