Design Researcher

End Date
Monday 12 February 2024
Salary Range
£66,861 - £74,290
We support agile working - click here for more information on agile working options.
Agile Working Options
Hybrid Working
Job Description Summary
We're the UK’s largest Digital, Retail and Commercial Bank with a focus on Helping Britain Prosper. We’re innovating products that help transform customer journeys - making millions of people’s lives simpler and better, all over the country, every single day.
There’s never been a better time to be part of change - help us reinvent the boundaries of banking, and we’ll invest in your continued development, so you can craft your future career.
At Lloyds Banking Group, we're on a journey to build the bank of the future, redefining an experience that’s integral to everyday life. This is a terrific opportunity to join us in our mission to help Britain recover, and touch the lives of more than 26 million customers.
Job Description
JOB TITLE:Design Researcher
SALARY:£66,861 - £74,290
LOCATION:London
HOURS:Full-Time
WORKING PATTERN:Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, in the office.
About this opportunity
Our Research team are great at understanding customers and creating insights from research data! We apply customer research methodologies, running strategic & tactical projects, interpreting the results and delivering clear, well thought out insights that guide business strategy and inform and shape Design.
Working together with other teams across Lloyds Banking Group, you'll get to grips with key business challenges and influence them on the research requirements.
You'll have experience of being a great partner with research agencies, crafting clear briefs and working with agencies to deliver. As we also bring some research in-house, experience of delivering quantitative research end to end would be an advantage. This includes taking raw data, analysing, interpreting and translating into clear insights.
Attendance at research can be involved (can sometimes include evenings) as well as occasional meetings with agencies and other people working on our projects - this may involve travel.
What you'll need

• Ability to understand and t ranslate business requirements and commercial objectives into research requirements- advise and guide a team of multidisciplinary senior stakeholders.
  
• Strong stakeholder management experience.
  
• Create coherent briefs that balance cost, time and robustness.
  
• Strong project management capabilities, ability to handle several projects simultaneously, and deliver to tight timelines.
  
• An adaptable approach to change, and efficient management ensure that projects are delivered on budget and to schedule.
  
• Strong experience in the E2E Research process.
  
• Deep qualitative and quantitative research expertise, a strong practical understanding of how to best apply a broad range of research techniques to answer the research question(s).
  
• Being able to interpret, synthesise and analyse complex data to identify important insights.
  
• Clearly and succinctly articulate those well-conceived and actionable insights, in a way that guides business strategies and shapes and informs Design.
  
• Experience in working in highly regulated research environments is desirable
  

About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
  
• An annual bonus award, subject to Group performance
  
• Share schemes including free shares
  
• Benefits you can adapt to your lifestyle, such as discounted shopping
  
• 30 days’ holiday, with bank holidays on top
  
• A range of wellbeing initiatives and generous parental leave policies
  

If you’re excited by the thought of becoming part of our team, get in touch.
We’d love to hear from you!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.