AddressJob Description
Retail
We'd all like amazing work to do, and real work-life balance. That's waiting for you at Sainsbury's. As the link between sellers and buyers, retail and head office, our retail operations team is the cog that keeps things running. With teams focused on store facing, labour, transformation, online, delivery and contact centre work, we touch almost every part of the business. It's an incredibly fast-paced environment where you need to pivot not just daily, but often hourly. So while we plan all we can, it's vital that we all think outside our job descriptions and look to optimise and improve how we do everything. There's also a real team ethos. After all, it's people like you who are going to truly transform this part of the business.
At Sainsbury's we believe that the customer should be at the heart of everything we do. The Customer Experience Team's vision is to create the easiest, most enjoyable experiences that better serve our customers' and colleagues' ever-changing needs. We work across a range of services, products, touchpoints and tools to deliver distinctive, integrated, and consistent experiences for our customers and colleagues across Sainsbury's Group (which includes Sainsbury's Food, Argos, Bank, Nectar, Tu and Habitat).
We drive brilliant end to end experiences across all our brands in-store and online, operating in agile teams and squads, and working collaboratively with teams right across the business to make the most of the exceptional knowledge, insight and talent across the Division.
As an Experience Design Research Team, we are responsible for leading research to inform product roadmaps and the design process across omni-channel experiences for Sainsbury's Group. Our work helps ensure we develop experiences that are truly user-centric. You'll be a key part of making that a reality, identifying ways that we can leverage insights and data to deliver world class experiences for every single person who shops with us.
As a Senior Experience Design Researcher, you will be responsible for leading the end-to end design, planning and delivery of inclusive research, and translating results into clear, compelling, actionable insights that inform our future propositions, experiences, and roadmaps. This may include discovery research to understand user needs and behaviours, or evaluative research to help shape the direction of concepts or designs. You will work in an agile, collaborative environment with cross-functional teams and stakeholders and will need to feel comfortable working in and out of scrum product teams, at a tactical or strategic level. You will bring a wealth of knowledge with you as a previous Experience Design Researcher.
What you need to do:
• Proactively identify user research opportunities and create research plans using a range of research methods to achieve business objectives.
• Lead large scale, end to end research projects- including defining objectives and methodology, managing and leading fieldwork, and synthesising outputs into compelling insights, artefacts (e.g. archetypes, user needs, customer journey maps, behavioural models, video edits, etc) and stories.
• Create a holistic view of a problem area by integrating insights from multiple sources (e.g. industry trends, market research, analytics).
• Run workshops with cross-functional teams to scope research and action insights.
• Help your team and wider stakeholders understand and empathise with users, and bring research learnings into the product roadmap and design process.
• Present user insights to project stakeholders at all levels.
• Determine measurable and actionable user experience metrics.
• Champion the voice of the user and a user-centric design approach.
• Demonstrate and advocate the value of research.
• Contribute to building an Experience Design Research community of practice. Help define team processes and best practices.
• Mentor less experienced team members.
What you need to know and show:
• A wealth of knowledge as a previous Experience Design Researcher, ideally for a big brand
• Ability to demonstrate the behavioural competencies expected of a senior researcher, including initiative, flexibility, influencing, negotiating, strong communication skills and ability to deal with ambiguity
• Extensive hands-on experience managing a wide range of generative and evaluative, qualitative and quantitative research projects, with a strong understanding of related methodologies.
• Experience uncovering unarticulated user needs, synthesising existing research from a variety of sources, and translating observations into digestible, actionable insights that are connected to business goals.
• Ability to distil complex information and concepts into simple formats and compelling stories
• Confidence to challenge established perspectives and approaches, backed up by sound rationale and insights.
• Excellent communication and workshop facilitation skills.
• Strong stakeholder management and influencing skills.
• Experience working collaboratively as part of a multi-disciplinary agile delivery team.
• Strong planning and organisation skills
• A natural curiosity and passion for understanding people, their motivations, their behaviours, and the challenges they face
• A track record of influencing product strategy through high quality research and impactful storytelling.
• Nimble, creative, pragmatic approach to user research
• Confident, can-do attitude
• Ability to manage multiple, changing priorities, and work with diverse personalities and complex dynamics
C5-C50
We are committed to being a truly inclusive retailer so you'll be welcomed whoever you are and wherever you work. Around here, there's always the chance to try something new - whether that's as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we'll also offer you an amazing range of benefits. Here are some of them:
Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 20% of salary, depending on how we perform.
Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy up to an additional week's holiday, and we provide private heathcare. We also offer other benefits that will help your money go further such as season ticket loans, interest free car loan of up to £10k, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an Employee Assistance Programme.
Moments that matter are as important to us as they are to you which is why we give up to 26 weeks' pay for maternity or adoption leave and up to 4 weeks' pay for paternity leave.
Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibiity criteria may apply).
