Desktop Support Engineer - Level 2

As the Desktop Support Engineer II, you will be working within one of the largest and best-known IT brands in the world, where you will support desktops and connected devices in both office and lab/production areas, as well as support for various pieces of infrastructure, including network printers, network hardware, and server hardware in a Hands & Eyes manner. Other responsibilities include: Troubleshooting known and unknown hardware & software issues related to desktop, laptops, workstations, peripherals, and associated accessories. VIP support and engagement. Build and deploy PCs, patch network points, troubleshoot printer problems, support standard software packages, and other general "IT" tasks. Work comfortably in comms areas, providing 'Hands and Eyes' support to other teams as well as taking ownership and providing on-the-ground feedback and guidance to offshore teams. Site process documentation and knowledge base article management. Skills & experience. Knowledge of current and past Microsoft windows operating systems. Knowledge and experience with Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, Intune etc.) Experience in Windows imaging techniques (Network & Local.) Microsoft Active Directory & Azure Active Directory knowledge. Remote Desktop Support tools experience. Desktop/printer configurations. Experience and technical knowledge of IT, PC's / peripherals, and their architecture. Break fix, IMACs, Incidents, small project works. Experience with Ticket Management. Hours of work: This is a permanent full-time position working a Monday - Friday, 37.5-hours per week between the hours of either 07:30 - 16:00 or 09:30 - 18:00. Benefits include: Flexible benefits including, medical insurance and eyecare vouchers Company pension scheme Income protection after 6 month's service 23 days holiday raising to max 25 Option to purchase / sell additional holiday Life insurance Employee Assistance Programme If this Desktop Support EngineerLevel 2 role is of interest, then please apply now.