Desktop Support Engineer

Desktop Support Engineer
Location: Brighton
Salary: £25,760
Onsite
This is a permanent full-time position working a Monday - Friday, 37.5-hours per week between the hours of either 07:30 - 16:00 or 09:30 - 18:00.
The successful candidate should be technically competent, possess good communication skills, be ready to learn, & thrive in a fast-paced regulated environment.
As a Desktop Support Engineer you will support desktops and connected devices in both office and lab/production areas, as well as support various pieces of infrastructure including network printers, network hardware and server hardware in a Hands & Eyes manner.
Other responsibilities include:
* Dealing directly with clients in a friendly and highly confident manner
* Troubleshooting known and unknown hardware & software issues related to desktop, laptops, workstations, peripherals, and associated accessories
* VIP support and engagement
* Build and deploy PCs, patch network points, troubleshoot printer problems, support standard software packages, and other general "IT" tasks
* Work comfortably in comms areas, providing 'Hands and Eyes' support to other teams as well as taking ownership and providing on-the-ground feedback and guidance to offshore teams
* Site process documentation and knowledge base article management
As a Deskside Support Engineer you will have:
* Knowledge of current and past Microsoft windows operating systems
* Knowledge and experience with Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, Intune etc)
* Experience in Windows imaging techniques (Network & Local)
* Microsoft Active Directory & Azure Active Directory knowledge
* Remote Desktop Support tools experience
* Desktop/printer configurations
* Excellent interpersonal & communication skills
* Must be able to work independently and part of a team
* Experience and technical knowledge of IT, PC's / peripherals, and their architecture
* Break fix, IMACs, Incidents, small project works
* Experience with Ticket Management
* Display flexibility and the ability to manage your day effectively
If you have the skill required, apply now!
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