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Form of work
SalaryAs the Desktop Support Engineer II, you will be working within one of the largest and best-known IT brands in the world, where you will support desktops and connected devices in both office and lab/production areas, as well as support for various pieces of infrastructure, including network printers, network hardware, and server hardware in a Hands & Eyes manner.
Other responsibilities include:
- Troubleshooting known and unknown hardware & software issues related to desktop, laptops, workstations, peripherals, and associated accessories.
- VIP support and engagement.
- Build and deploy PCs, patch network points, troubleshoot printer problems, support standard software packages, and other general "IT" tasks.
- Work comfortably in comms areas, providing 'Hands and Eyes' support to other teams as well as taking ownership and providing on-the-ground feedback and guidance to offshore teams.
- Site process documentation and knowledge base article management.
Skills & experience.
- Knowledge of current and past Microsoft windows operating systems.
- Knowledge and experience with Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, Intune etc.)
- Experience in Windows imaging techniques (Network & Local.)
- Microsoft Active Directory & Azure Active Directory knowledge.
- Remote Desktop Support tools experience.
- Desktop/printer configurations.
- Experience and technical knowledge of IT, PC's / peripherals, and their architecture.
- Break fix, IMACs, Incidents, small project works.
- Experience with Ticket Management.
Hours of work:
This is a permanent full-time position working a Monday - Friday, 37.5-hours per week between the hours of either 07:30 - 16:00 or 09:30 - 18:00.
Benefits include:
- Flexible benefits including, medical insurance and eyecare vouchers
- Company pension scheme
- Income protection after 6 month's service
- 23 days holiday raising to max 25
- Option to purchase / sell additional holiday
- Life insurance
- Employee Assistance Programme
If thisDesktop Support EngineerLevel 2 role is of interest, then please apply now.
