Desktop Support Engineer - Level 2

As the Desktop Support Engineer II, you will be working within one of the largest and best-known IT brands in the world, where you will support desktops and connected devices in both office and lab/production areas, as well as support for various pieces of infrastructure, including network printers, network hardware, and server hardware in a Hands & Eyes manner.

Other responsibilities include:

• Troubleshooting known and unknown hardware & software issues related to desktop, laptops, workstations, peripherals, and associated accessories.
• VIP support and engagement.
• Build and deploy PCs, patch network points, troubleshoot printer problems, support standard software packages, and other general "IT" tasks.
• Work comfortably in comms areas, providing 'Hands and Eyes' support to other teams as well as taking ownership and providing on-the-ground feedback and guidance to offshore teams.
• Site process documentation and knowledge base article management.

Skills & experience.

• Knowledge of current and past Microsoft windows operating systems.
• Knowledge and experience with Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, Intune etc.)
• Experience in Windows imaging techniques (Network & Local.)
• Microsoft Active Directory & Azure Active Directory knowledge.
• Remote Desktop Support tools experience.
• Desktop/printer configurations.
• Experience and technical knowledge of IT, PC's / peripherals, and their architecture.
• Break fix, IMACs, Incidents, small project works.
• Experience with Ticket Management.

Hours of work:

This is a permanent full-time position working a Monday - Friday, 37.5-hours per week between the hours of either 07:30 - 16:00 or 09:30 - 18:00.

Benefits include:

• Flexible benefits including, medical insurance and eyecare vouchers
• Company pension scheme
• Income protection after 6 month's service
• 23 days holiday raising to max 25
• Option to purchase / sell additional holiday
• Life insurance
• Employee Assistance Programme

If thisDesktop Support EngineerLevel 2 role is of interest, then please apply now.