Desktop Support Engineer

About Caxton Associates:

Caxton Associates, founded in 1983, is a global trading and investment firm with offices in London, New York, Monaco, Singapore and Dubai. Caxton Associates’ primary business is to manage client and proprietary capital through global macro hedge fund strategies.  Assets are managed via a broad mandate to trade in a variety of global markets and instruments.

About the role:

This role requires strong organisational, technical, and communications skills and a passion for the latest technology. The Desktop Support Engineer will be required to research issues and bring resolution to complex problems. 

The working hours are 7:30AM to 18:00PM with rotational after-hour support. The role does sits as part of a broader team responsible for global Desktop Support and desktop engineering.  This is a 5-day in office role.

The role will provide many learning opportunities such as Office 365 Administration, Exchange Online, MS Teams Administration, Endpoint Management (InTune), Azure and Active Directory Identity Administration.

Responsibilities:

Support Role:

Setup all video and audio conference calls among the offices
Support, maintain, and troubleshoot hardware and software on the trade floor. Software includes:

• Microsoft Office 365, Adobe Acrobat, Google Chrome
• Trade applications including Bloomberg and X_Trader
• Proprietary developed applications.
• Perform PC workstation moves, add, changes. 
• Responsible for maintaining the ticket queue and assign them to appropriate group as needed.
• Respond to malware virus alert and take appropriate step to block, isolate, and mitigate risk exposure.
• Involve with after hours on-call support rotation and Friday patching of PCs.
• Providing onsite support, build relationships with Executives, Portfolio Managers and Infrastructure staff assisting them with questions, incidents and service requests.

Project Role:

• Create package for automated deployment - globally deploy changes and remove software.
• Create, deploy and troubleshoot Windows 10 images via MDT/WDS
• PC migration to the cloud, create software layering packages, set profile setting and onboard users to Amazon Workspaces
• Analyse and revamp current group policies.

Requirements

• Minimum 2 - 3 years of relevant experience, preferably in banking/financial services industry.
• Experience with Microsoft Windows, Office 365 apps, automated software deployment system, Bloomberg, trading apps, Microsoft Deployment Toolkit, Windows Deployment Service, workstation patching.
• Strong customer support skills with a focus on delivering high quality service.
• Strong communication and interpersonal skills and a self-starter.
• Strong collaborative skills with the ability to work effectively in a team-oriented environment.
• Ability to work in a fast paced, high pressure work environment.
• A keen eye for detail, a curious mindset, and a willingness to challenge the status quo.
• Displays and operates at the highest degree of ethics and integrity.