Desktop Support Engineer

Role: Desktop Support
Rate: £140 per day
Hours: Standard office
Location: London
GTS has an exciting IT Contract for a Desktop Support Engineer in Central London. Initial 3-6 month contract but this may be extended.
This is a site-based contract role but will cover multiple sites and is inside IR35. As a result, this role is suited to umbrella contractors only.
DBS will be required
This role is suitable for candidates able to start immediately
Key roles/Activities
* Windows and OSX environment support
* Support of administrative activities and tasks
* Support project work to develop technical solutions (for example rollout)
* Support Clients in second level support and day by day business
* Perform analysis and solutions of incidents in day by day business
* Report and present progress of project work (effort, status, meetings etc.) to project leads
* Desk moves
* Managing Hardware for leavers and joiners and providing breakfix support (monitors, keyboards, phones, printers)
* AD admin/PM admin for user accounts
* New Laptop build check/installs/rebuild checks
* Software installations
* Folder Permissions/lockdowns
* Mobile Device Configuration
* Pitch/Meeting room support (Off and On-site)
* Hardware incidents (Printers, Laptops, Desktop )
* Software incidents (O365, Windows 7/10, bespoke applications )
* Landesk/Anti-Virus
Key skills and Experience
* Proficient in end user operating environments (Win 7 / 8 / 8.1/10) and OSX environments
* Good knowledge of O365 and Adobe software
* Good organisation, communication and incident/request management skills
* Mobile device knowledge, BES and ActiveSync, apple, android, blackberry skills
* Good communication and customer service skills
* Good problem solving and troubleshooting skills
* Experience in working for a large organisation supporting hundreds of users.
* Ability to work within SLAs.
* Weekend overtime work and 24/7 on call may also be required.
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