Detention Custody Officer Manager - Heathrow Airport

Detention Custody Operations Manager – Immigration Services - Heathrow Airport

Salary £35,082.27 per annum

42 hours per week

Shift work covering 365 days a year, variable roster

Job objectives and responsibilities

• To be responsible for the day to day management of the Operation and Detention Custody Officers (‘DCO') within In-Country Escorting, ensuring service delivery is maintained and delivered in accordance with company policies, procedures and contractual standards.

• Provide advice, coaching and support to DCO's in order to help achieve KPI's and provide a flexible and safe operation.

Main Duties

• To be responsible for the daily management of an area/areas of the Mitie Care + Custody Detention and Escorting contract, as allocated, ensuring an effective operation is delivered in line with company policies and procedures and contractual standards.

• Provide advice, coaching and support to staff in order to maximise the efficient and effective day to day operation of the contract.
• Manage the escorting operations of allocated area/s to meet Home Office requirements and C&C service delivery expectations.
• Manage, motivate, coach, monitor and support staff to maximise their performance and ensure they are fully informed about and work in accordance with company policies and procedures and contractual requirements.
• Monitor performance against laid down criteria as required, and to actively support the Senior Management Team to develop service improvements.
• First line manager for a team of DCOs.
• Identify and escalate appropriately incidents which may either impact on the smooth running of the operation, or the safety, security or welfare of residents, staff or members of the public.
• Fulfil the responsibilities of the Senior Manager on site during an incident until a Senior Manager is available (if appropriate) to ensure the situation is managed in line with relevant standards and requirements.
• Manage the area/s to ensure health and safety is embedded into the operation and a safe environment is maintained.
• Develop a climate whereby high standards of cleanliness and good order are maintained within the site.
• Raise and maintain staff awareness on security so that security within the operation is maintained.
• Organise and manage the provision of accurate data for management information so that informed decisions can be taken.
• Maintain regular liaison with the operational control centre to ensure accurate and current communication.
• Propose and manage changes to shift patterns as required to meet the needs of the business.
• Manage the accurate completion of all necessary documentation in line with company policies and procedures, highlighting any potential issues and discrepancies.

Qualifications

• Managerial &DCO experience within a custodial environment is desirable.

• Be a British Citizen, EU citizen with settled status, or have an ILR (Indefinite Leave to Remain) from a Commonwealth country.
• Valid and in-date passport, with no restrictions on your stay in the United Kingdom (A valid visa in an expired passport cannot be used to prove right to work in the UK, you must provide a biometric residence permit & Right to Work Share Code alongside an in-date passport.
• Must have lived in the UK for the past three years with no significant footprint outside of the UK other than for normal holidays.
• Full UK manual driving licence with at least 12 months post qualifying experience.
• No more than 6 Points on your driving license.
• Have not been subject to a driving ban within the last year (from date of ban ending)
• Bankruptcy history, CCJs and criminal convictions will be closely scrutinized
• The position is exempt from the Rehabilitation of Offenders Act; Successful candidates will be required to undergo Enhanced DBS and vetting to a level of Counter Terrorist Checked (CTC).

Interviews to take place week commencing 22nd April 2024.

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie's 68,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger