Detention Custody Operations Manager

Detention Custody Operations Manager - Dover

£34,427.79 per annum

42 hours per week

Job objectives and responsibilities

• To be responsible for the day-to-day management of Detention Custody Officer (‘DCO') and Operational Security Officer (‘OSO') within In- Country Escorting, ensuring service delivery is maintained and delivered in accordance with company policies, procedures and contractual standards.
• Provide advice, coaching and support to DCO's and OSO staff in order to help achieve KPI's and provide a flexible and safe operation.

Main Duties

• Manage the in country escorting operations of allocated area/s to meet Immigration Enforcement requirements and C&C service delivery expectations.
• Manage, motivate, coach, monitor and support staff to maximise their performance and ensure they are fully informed about and work in accordance with company policies and procedures and contractual requirements.
• Monitor performance against laid down criteria as required, and to actively support the Senior Management Team to develop service improvements.
• First line manager for a team of DCOs and OSOs.
• Responsible for managing and developing a team of staff in line with company policies and processes.
• Key role in the allocation of duties
• Identify and escalate appropriately incidents which may either impact on the smooth running of the operation, or the safety, security or welfare of residents, staff or members of the public.
• Fulfil the responsibilities of the Senior Manager on site during an incident until a Senior Manager is available (if appropriate) to ensure the situation is managed in line with relevant standards and requirements.
• Manage the area/s to ensure health and safety is embedded into the operation and a safe environment is maintained.
• Develop a climate whereby high standards of cleanliness and good order are maintained within the site.
• Raise and maintain staff awareness on security so that security within the operation is maintained.
• Organise and manage the provision of accurate data for management information so that informed decisions can be taken.
• Support the implementation of scheduled and charter removal activities ensuring a safe and effective operation at all times.
• Maintain regular liaison with the operational control centre to ensure accurate and current communication.
• Manage the accurate completion of all necessary documentation in line with company policies and procedures, highlighting any potential issues and discrepancies.

Qualifications

• Experience as a manager, supervisor or team leader (desirable)
• UK citizen, Citizen of the Commonwealth with your own indefinite leave to remain (not through marriage) or EEA citizen.
• Valid and in-date passport, with no restrictions on your stay in the UK (A valid visa in an expired passport cannot be used to prove right to work in the UK, you must provide a biometric residence permit alongside an in-date passport.
• Continuously resided in the UK for the previous 5 years with no more than 3 months spent overseas at any one time.
• Specific driving compliance is attached to this role.
• Full UK manual driving licence with at least 12 months post qualifying experience.
• Fewer than 7 points on your UK Driving Licence.
• Have not been subject to a driving ban within the last 5 years (from date of ban ending)
• Not currently bankrupt
• The position is exempt from the Rehabilitation of Offenders Act; Successful candidates will be required to undergo Enhanced DBS and vetting to a level of Counter Terrorist Checked (CTC).