Detention Officer

These roles are Inside IR35.

Locations: Heathrow/Gatwick - Shift is 7.4 hours Shifts are on a pattern between 7am and 8pm Monday to Friday, and 9am and 5pm Saturdays and Sundays

Clearance: CTC

Contract Length: 12 months - 1 in 3 weekend working both Saturday and Sunday expected

Engagement officers are expected to:

• Conduct face-to-face engagements with those in detention as required by caseworkers and management, this includes an initial induction engagement, service of paperwork, follow up engagements, Modern Slavery and associated assessments and Asylum Screening interviews. Officers will also discuss the options that residents have, including initiating referrals to returns schemes and building return plans, as well as outlining the consequences of non-compliance. Feeding back to caseworkers providing details and insight into resident mindset and behaviour.

• Identify indicators of vulnerability, ensuring that they are recorded and managed in-line with existing policy and instructions, attending case conference meetings (multi-disciplinary telecom and local strategy meetings), ACDT reviews, immigration surgeries and resident consultative committee meetings as required.

• Providing case updates to residents at their request and managing your own portfolio of residents and associated workflow.

• Flagging contract issues appropriately and in a timely manner to line manager or Compliance team.

• Actively contribute towards the compiling of management reports.

Skills

1. Good communication skills

2. Ability to work unsupervised and delivering at pace.

3. Good listening and organizational skills.

4. An outstanding of immigration casework is an asset, but training will be provided.