Address
Form of workYou will be required to take part in an Out of Hours Call Out Rota as part of this role.
Skills / Experience
* Sufficient functional and business awareness to become an effective technical support to functional analysts and developers
* A proactive approach with the ability to prioritise own workload within demanding schedules
* Experience of working with 3rd Party Support to identify and escalate issues and work with them to resolve and document the issues found
* Strong written and verbal skills
* Able to take ownership of problems and requests as well as the ability to work in a pressurised environment
* Excellent technical computing, analysis, design and development skills to a proven professional level
* A systematic, disciplined and analytical approach to problem solving
Key Accountabilities
* With minimal support, diagnose and resolve incidents and problems.
* Working to defined standards, provide support, estimation, design and development input into new developments to our core applications.
* Provide support to the monitoring and reporting of the supported systems performance.
* With guidance, provide configuration changes to our core applications as deemed necessary.
* Provide support of the release and change management processes required to implement technical changes to our core applications.
* Provide support in ensuring the quality of the technical application elements of internal projects throughout the development lifecycle.
* Undertake the validation and verification of technical deliverables through QA and test processes.
* Using experience, provide guidance and technical input of own area through, knowledge transfer, one to one workshop, mentoring to other teams as required.
* With general guidance, provide input into tasks required for the effective management of red alert, incident and problem management processes.
* Provide out of hours support as required and agreed with the Delivery Lead.
* With guidance, provide impact assessment, deployment and regression support of infrastructure support packs and patches
* Provide input into the definition and documentation of the technical delivery policy, process, standards and documentation templates.
* Provide vendor liaison support and maintain the relationship with third parties.
* Create and maintain good working relationships with key contacts.
Experience
* Experience from a similar support or development role in supporting business critical systems in a medium/large organisation
