Address
Form of work
SalaryMain Responsibilities
- Develop a Digital Product roadmap, ensuring alignment to the wider Payments Digital Product vision and establish an associated backlog, taking accountability for successful delivery against this with a clear user focused, service design approach.
- Collaborate with key stakeholders from across the business including Financial Product, Payment Ops, the Branch, and the control functions to understand business needs and priorities, supporting effective inclusion in your product roadmap.
- Oversee a pro-active, customer focused, multi-disciplinary team, working with skilled specialists across insights, UX design, technology delivery, third party suppliers, security and infrastructure, in order to develop highly effective Digital Products through a process of research, ideation and design.
- Define and measure the success criteria for your Digital Product(s), creating a clear set of OKRs that support the Business Transformation goals and the Bank's wider strategic objectives.
- Establish clear feedback loops to understand the impact of your product and feed changes and improvements in to your backlog, continually reviewing, refining and prioritising the backlog to create optimal value in line with the overarching product roadmap vision and OKRs.
- Design and develop new processes within the Payments journey, with diligent assessment and careful consideration of any impact upon existing processes and services.
- Be responsible for ensuring the seamless delivery of Digital Products to end users, including appropriate training, communications and literature to facilitate adoption.
- Develop strong working relationships with the Business Transformation Governance area and colleagues in the control functions, demonstrating effective governance, control and risk management throughout the Digital Product development lifecycle.
Research (by Harvard University) shows that women are particularly likely to second guess themselves and not apply - so if you are worried you don't meet all the criteria, get in touch anyhow and let us do the worrying...
- Customer-centric with a strong focus on end user experience and outcomes.
- Experience of a Digital Product delivery environment with exposure to, or knowledge of, agile development and change methodologies.
- An understanding of Payment products & flows including Faster Payments. BACS and Internal Transfers.
- Experience in implementing payment flows on a third party product is highly desirable.
- Strong influencing skills with the ability to confidently represent the Digital Product area and gain buy-in to the strategy and roadmap with a diverse set of stakeholders.
- Ability to manage multiple deliverables simultaneously, often with competing priorities.
Handelsbanken is a relationship bank with a decentralised way of working, a strong local presence thanks to a nationwide network of branches, and a long-term approach to customer relations. Each Handelsbanken branch operates as a local business enabling it to make decisions at a local level and provide a bespoke service. The focus is always on the need of the individual customer and not on the sale of specific products.
The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.
At Handelsbanken, we deeply value our unique culture and values including trust in and respect for each individual. We take pride in nurturing a work environment where people flourish, and where they are empowered to take decisions in their areas of expertise. We take a long term perspective in everything we do and want each employee who joins us to build a long terms successful career with the Bank.
What is in it for you?
- We have a wide range of learning and development available, empowering and enabling our colleagues to take ownership of their own development.
- Competitive Salary and an extensive range of benefits is provided, including private medical insurance, income protection and life assurance
- A market-leading pension contribution of 15% paid by the bank, which can be invested in a wide range of funds (including ESG and Shariah funds)
Your journey with us begins once you have submitted your application. One of our Handelsbanken recruiters will be reviewing your details and will later organise a phone conversation if you match the role requirements. If there is a mutual fit, we will extend an invitation for you to participate in an interview.
There will be a coffee chat and competency-stage interview process with a mix of virtual and face-to-face interviews.
How can we support you to be your best self? Our Talent Acquisition team will be happy to provide support e.g. if you need additional time to prepare for an interview or you have any requirements for any part of the interview/hiring process - just let us know by email .
This advert will be live for a minimum of two weeks. However, please note that after the two weeks, the closing date could change at any time depending on the number of responses received.
