Digital Projects Lead - Client Services

Digital Projects Lead - Client Services

Location: The Corn Exchange, Baffins Lane, Chichester, PO19 1BF.
Salary: £30K - £40K per annum, exceptions can be made for exceptional applicants.
Contract: Full-time, Permanent

Who are D3R?

D3R are a leading digital agency with a proven track record.

We provide tailored solutions that perfectly fit our clients’ business needs and are proud to have built long-lasting client relationships, starting with a single project and developing trusted partnerships over time. We create beautiful, bespoke websites and business systems for new and existing clients in ecommerce, hospitality and beyond.

Based in the heart of Chichester, West Sussex, we’re large enough to handle complex projects but small enough to remain agile. Spanning multiple market sectors, our client portfolio includes Loaf, Monica Vinader, Twickenham Stadium and Soho Home.

Digital Projects Lead – The Role:

We're currently on the lookout for an ambitious, self-motivated Digital Projects Lead to join our growing team.

The successful candidate will play a key role within our business as we strive to continuously improve how we work together to deliver for our customers. You will take on a varied client facing role, putting your organisational and communication skills, projects and client service experience to good use from the outset.

Below you’ll find a flavour of what you can expect to get involved in over time:

The more relevant skills and experience you already have, the sooner you can expect to be taking on additional responsibilities;
• Scheduling design and development work across D3R - balancing priorities with the available capacity in the business.
• Communicating with colleagues and clients to ensure alignment on work underway
• Following up on projects / work assignments to understand status and required next steps
• Analysing hours against budgets and providing updates accordingly
• Administering our work management and planning systems
• Hands on testing of website features and functionality
• Organising required meetings and discussions to ensure initiatives keep moving forward, risks can be mitigated  and key decisions can be taken

Those with more relevant projects and delivery experience can expect to start on the following tasks earlier than others;

• Plan sprints in JIRA in conjunction with our clients and client delivery teams
• Develop project plans in Smartsheets
• Develop project documentation including statements of work, project status reports and forecasts.
• Carry out data analyses to help us plan effectively and manage expectations - actuals v budget reports, capacity forecasts etc.
• Play a leading role during project initiation to ensure that projects get off to a successful start
• Play the role of Delivery Assurance Lead across the build of new websites for our clients.
• Lead process improvement initiatives across D3R

About you:

You are a highly organised person,  with a passion for client service and excellent communication skills - both written and verbal. You are someone who enjoys working in a team environment helping to bring out the best in people. Alongside your interpersonal skills, you have strong attention to detail, while never losing sight of the bigger picture. You are analytical, you love a good spreadsheet and enjoy working with clients to help them achieve their goals.  If you already have experience of delivering technology projects - websites, ERP and other systems, that’s a definite plus!

What's most important to us is hiring someone with the right skills and character - rather than digital agency experience specifically. If you don’t have all of the skills and experience right now, you must be able to demonstrate that you’re hungry to learn and keen to take on additional responsibility and can talk us through some of your work achievements to date in a similar client-facing role.  

This role would particularly suit people with experience of working in the following roles:

Junior Digital Project Manager
Digital Project Manager
Projects Lead
Delivery Lead
Delivery Manager
Client Services Lead
Client Services Manager
Digital Agency Traffic Manager
Junior Product Owner

Joining us – What to expect:

We provide an excellent working environment with a friendly, highly skilled team and the opportunity to work closely with fantastic clients to help them achieve their goals.

We’ll offer you a competitive starting salary - depending on the skills and experience you can already bring to our team.

Our employee benefits include life insurance, dental plan, perkbox employee benefits, team lunches and a generous holiday allowance that increases with length of service.

We’ll provide you with the opportunity to develop  quickly with lots of opportunities to learn and grow your skills.

If you feel you have the necessary skills and experience to be successful in this role click on “APPLY” today, forwarding an up to date copy of your CV, alongside a covering letter detailing your salary expectations for consideration in the first instance.

No agencies please.