Digital Services, Sales Specialist

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.

The job holder will be expected to contribute significantly to the overall delivery of Bosch’s Independent Automotive Aftermarket (IAM) businesses in total. Specifically, the DSSS is expected to lead the sales growth of new digital solutions & services collaborating closely with target customers. You will also work with colleagues throughout the division to strengthen the overall understanding of these new products and how they will help to deliver Bosch’s go-to-market strategy.

Main responsibilities will include:

• Work closely with colleagues in Sales, Marketing, Technical Services & relevant Business Units to clearly define which digital solutions & services are market ready & relevant for UK & Irish customers.
• Develop detailed sales activity plans & targets for each of the key digital solutions & services in Bosch’s IAM portfolio, specifically: -
  • Remote Diagnostics (Re-Di)
  • Workshop Management Systems (Product name: KiS)
  • Connected Repair (Co-Re)
  • Workshop Order Manager (WOM)
  • Service Contracts (Maintenance, Calibration, Extended Warranty, etc)
  • Bosch Loyalty Scheme (eXtra)
• Create Customer Acquisition Projects (CAP’s) for target customers and sales channels together with colleagues in the Bosch sales & marketing teams.
• Develop a set of KPI’s and tracking tools with the internal divisional data team to monitor the New Product Introduction (NPI), sales performance (both direct and indirect) and market growth / penetration.
• Develop and design NPI strategies & processes to ensure the professional and efficient roll-out of new services, ensuring optimal customer experience & engagement, working with divisional colleagues & external suppliers / partners.

Targets / KPI’s:

The job holder will be responsible for achieving the agreed annual targets:

• Individual sales target for digital solutions & new services
• Contribute to the overall Bosch IAM sales, profit & market share targets.
• Work within agreed cost and market budgets to deliver the above
• Market penetration targets for agreed solutions & services

Preferred experience & knowledge of the following concepts / areas:

• Microsoft Office & general IT competency
• Cloud computing
• Digital / online services
• Application Programming Interfaces (API)
• Internet and Communication Protocols
• IAM sales channels & major market players
• Automotive repair processes inc. vehicle diagnostics

As well as the above, you will have the excellent entrepreneurial, leadership and interpersonal skills required including:

• Results orientated; with a desire to exceed targets (entrepreneurial mindset and customer orientated).
• Proactive and self-motivated.
• Able to build high quality and lasting relationships with all stakeholders.
• Deals constructively with conflict; resilient.
• Good interpersonal/communication skills
• Use analytical skills to solve complex tasks and takes sound decisions (problem solving ability).
• Use and maintain learning strategies for personal and professional growth.

On offer is a competitive salary and pension contributions. With a great package of benefits including annual bonus, a health cash plan, life assurance and other discounted benefits. We will also provide opportunities for personal and professional development.