Address
Salary Department: Project Services
Team: Project Services
Location: London
Position type: 6 month short term contract
What the hiring manager says
“This is an exciting opportunity to lead a programme to transform our business for a Digital First era. If you have a passion for and track record of designing and delivering transformation initiatives, and business change, to enhance customer experience, optimize processes, enable business growth and embed our culture, we want to hear from you.”
About the Team
Project Services is the delivery engine for projects and programmes through the GSMA. Working in close partnership with subject matter experts within the GSMA and from across the mobile industry, the Project Services team manages a wide range of Technology, Product Development and Marketing and Events initiatives as well as internal change programmes and projects in areas such as IT, HR, Finance and Operations. As well as delivering projects and programmes to agreed cost, quality and timelines, the Project Services team maintains a strong focus on delivering benefits to our organisation, members and to the mobile industry.
About the Role
- You will support delivery of GSMA’s Digital Transformation strategy “Digital First”, providing programme leadership to the team
- You will oversee the portfolio of digital and data projects, ensuring timely delivery, budget adherence and quality outcomes
- You will define structure and plan the programme and approach, with consideration for the dependencies and constraints
- You will develop detailed change management plans that include clear objectives, timelines, and key performance indicators (KPIs)
- You will design communication plans that keep stakeholders informed and engaged throughout the programme, whilst ensuring that messages are consistent, transparent, and tailored to various audiences
- You will proactively identify and mitigate risks associated with the programme, ensuring that potential issues are addressed promptly to minimize disruption
- You will design, establish and maintain key performance indicators (KPIs) to measure the success of programme, providing regular reports and updates to senior management
- You will lead business change activities with a structured approach encompassing change management, training, adoption, and communications
- You will champion best practices, providing expert advice to team members and project lead
- You will develop and execute stakeholder management plans, fostering engagement and confidence in project delivery
About You
- You have demonstrable experience in Digital Transformation programmes and delivering complex change across organisations
- You have experience in implementing business change using various frameworks, methodologies, models, and theories.
- You have experience in designing change management communications and training programs.
- You bring excellent communication and storytelling skills, and are able to make complex technical concepts easily understood
- You show up with curiosity, and have a track record of creative problem solving to get things done at pace
- You have strong relationship & stakeholder management skills - experience in working as trusted advisor at senior business leader level on critical, complex challenges
- You have experience in balancing different priorities and finding common ground and consensus
- You have the ability to influence effectively at different organisational levels
- You bring people together to achieve great things, and have demonstrable experience of doing so
Contract type
Short term Contractor Worker type
Contingent Worker What We Offer
Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.
In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.
To learn more about the GSMA, visit our
career site
, our LinkedIn
page and our Twitter
page. Being You at the GSMA
We are one of the most diverse companies you will ever come across, we care deeply about equality and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important so if you prefer to work flexi-time or a day from home, just ask. We’re keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The success of the GSMA year on year will continue to be contributed by people from all walks of life.
GSMA Values
Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.
Passionately driven
We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.
Insightful leaders
We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.
Stronger together
We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.
Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.
