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Salary�? Exciting Opportunity �?
Join our client, a leading player in the automotive industry, as a Direct Sales Support Executive! This is your chance to be a part of a dynamic team that is driving success and innovation. With great perks like hybrid working and gym membership, you'll enjoy a fantastic work-life balance.?�?????
?? Location: Coventry
�? Contract Type: Temporary
? Contract Length: 12 months
? Working Pattern: Full Time ???
?? Hourly Rate: £15.38
?? Monday-Thursday: 8:30am-4:45pm
?? Friday: 8:30am-3:00pm
? Total: 37.5 hours per week
As a Direct Sales Support Executive, your main responsibility will be to deliver exceptional customer service and Sales Support. You will play a vital role in responding to customer and brand inquiries, providing accurate information, and ensuring compliance with all regulatory requirements.??
?? Key Responsibilities:
- Respond to and resolve inbound key rental account enquiries
- Answer and manage verbal and written inquiries, ensuring customer satisfaction
- Build strong relationships with key rental account customers
- Collaborate closely with the Rental team
- Update and maintain records for quoting, contracts, and customers
- Follow and work within the current fleet process
- Own customer issues through to resolution
- Coordinate effectively with colleagues across different departments
- Monitor performance to meet targets, deadlines, and procedures
- Maintain a customer-focused approach, providing value-driven services
- Initiate and activate new Key Rental Account contracts
- Prepare and deliver reports to HQ teams
- Ensure adherence to regulations and requirements
- Manage the de-fleet process at the end of contracts
- Adhere to formal regulatory processes and policies
- Fulfil other reasonable duties as required by management
?? Skills Profile:
- Treat customers with respect, adhering to principles of fairness
- Build strong, long-term customer relationships
- Confident in decision-making and prioritisation
- Take ownership of work queues
- Excellent verbal and written communication skills
- Strong negotiation and objection handling abilities
- Maintain a satisfactory attendance record
- Ability to achieve performance targets
- Proactively identify and implement service improvements
- Exceptional attention to detail and problem-solving skills
- Ability to communicate effectively with diverse audiences
- Self-driven and motivated
- Ability to receive and apply feedback
- Sense of urgency in meeting targets
- Adaptability in a rapidly changing business environment
- Able to work independently with minimal supervision
Experience:
- Previous experience in a Customer Service position Essential
- Experience in the automotive or consumer finance industry preferred
?? IT Skills:
- Intermediate level proficiency in Excel and Word
- Experience in workflow management systems Desirable
�? Don't miss out on this amazing opportunity to join our client's team and make a real impact in the automotive industry! Apply now and take the next step in your career journey.???
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