Address
Form of work
SalaryAbout the role
Having the right information at the right time can make a significant difference to carers and the people they look after. We believe that technology has a vital role to play in supporting carers and digital solutions can prove both cost effective and highly beneficial. That’s why we developed the Digital Resource for Carers, a service designed to give unpaid carers the support they need when they need it. Delivered through subscribing organisations such as local authorities and other service providers, the Digital Resource for Carers platform is packed with carefully curated resources, e-learning modules, hands-on guides and tools to help carers manage their caring responsibilities and look after themselves.
We are seeking a results-oriented Senior Account Executive to oversee client accounts and help drive business growth. The role focuses on:
Client Relationship Management: Building and nurturing relationships with clients, understanding their needs, and serving as the primary point of contact for any inquiries or concerns.
Account management: Carrying out day-to-day client servicing activities to ensure client satisfaction and the achievement of business objectives.
Business development: Identifying opportunities to expand the offer and contribute to activities that involve seeking and engaging potential clients.
About you
Ideally you will have good experience in managing relationships with clients and managing client accounts and/or sales. We're looking for someone who excels in understanding client needs and responds effectively and serves as the go-to contact for inquiries and concerns, fostering long-lasting, meaningful relationships. You will have excellent organisational skills with the ability to manage multiple client accounts simultaneously and a collaborative attitude with the capacity to work effectively with internal and external teams. Good financial awareness, including experience of meeting or exceeding financial targets is a plus.
About us
Carers UK is the leading national charity for unpaid carers. Our support, advice, information and campaigning work are now needed more than ever, as unpaid carers are providing more and more care, adversely impacting on their own health and wellbeing. We exist to make life better for carers and bring about lasting change.
Diversity and inclusion
Carers UK is committed to becoming a diverse and truly inclusive organisation. We strive to create a workplace where our colleagues and volunteers can truly be themselves and feel like they belong and constantly seek to ensure all voices are heard.
To embrace this culture of diversity, our employee and volunteer recruitment should reflect our stakeholders and the society that we serve and support, regardless of age, race, gender, sexual orientation, physical abilities, disabilities or religious practices. We value individual diversity and are actively building diverse teams here at Carers UK and value our colleagues from a wide range of backgrounds.
As a membership charity for carers, we particularly seek employees and volunteers with a real understanding of the issues faced by carers. Reasonable adjustments can be made to the process and role dependent on the needs of the applicant.
At Carers UK we want our application process to be as accessible as possible. If you need any adjustments to apply please email the recruitment team to discuss.
The closing date for applications is 14 January 2024
.Carers UK anonymises all applications prior to shortlisting.
Carers UK reserves the right to appoint at any stage, should an outstanding candidate emerge.
Carers UK may carry out online and social media checks as well as seek references before a formal offer is made.
