Dispensing Optician - Oakley (Covent Garden)

Dispensing Opticians

Luxottica Retail UK

We are an Italian company, with our global head office based in Milan. We enjoy a presence in more than 130 countries with over 70,000 employees. We manufacture, market and distribute a collection of luxury frames and sunglasses. Our house brands (the ones we own) include Ray-Ban, Oakley, Persol, Vogue and Arnette and our licensed product brands include Tiffany & Co., Prada, Dolce & Gabbana and Chanel. So with global leading products and a worldwide presence, we are the #1 Eyecare and Eyewear solution. In the UK & Ireland we have over 150 stores under two leading retail brands David Clulow and Sunglass Hut.

Job Scope

As a Dispensing Optician you will dispense and fit spectacles and other optical aids, working from the prescriptions written by optometrists. You will advise patients on various types of lenses and spectacle frames, including advice on style, weight and colour. In addition you will also advise patients on how to wear and care for their spectacles and their contact lenses.

Major Duties & Responsibilities
 Deliver excellent customer service and demonstrate a high degree of professionalism  Coach assistants to consistently deliver effective selling behaviours resulting in high customer engagement  Interpret optical prescriptions written by optometrists or ophthalmologists  Give advice to patients on lens type, frames and styling  Fit contact lenses and give advice on their care and use  Take frame and facial measurements to ensure correct fit and positioning  Advise partially sighted patients on the use of low vision aids  Advise patients when adjustments or repairs to spectacles are needed  Select, manage and order a range of optical products  Order lenses from prescription houses  Check lenses on delivery to ensure that they meet the required specifications  Arrange and maintain store displays  Liaise with sales representatives from vision care product suppliers  Supervise and training trainee Dispensing Opticians  Recruit and oversee the professional development of staff  Keeping accurate patient and business records  Perform core administrative functions
 Network effectively with internal and external stakeholders
 This is not an exhaustive list of duties and you may be requested to perform any other duties deemed reasonable by your line manager

Knowledge and skills
 Highly adaptable
 Computer Savvy
 Strong communication & listening skills
 Customer service skills
 Interpersonal skills
 Organised
 Negotiating & influencing skills
 Coaching skills  The ability to deal with scientific and mathematical information  Accuracy and attention to detail  Practical skills with the ability to handle special equipment
September 2014 BP

Education & Experience
 GCSE’s or equivalent experience
 GOC registered
 CET statutory requirement completed
 Be able to demonstrate industry knowledge and experience of providing excellent care and service
 Previous experience in retail or customer service preferred

Job Types: Full-time, Permanent

Benefits:

• Employee discount
• Referral programme

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus scheme
• Commission pay

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Work Location: In person