Distance Learning Administrator

HMP Dovegate is a Category B adult male facility near Uttoxeter, Staffordshire. Serco cares for up to 1060 male adult prisoners over the age of 21 serving a range of sentences including trial, remand, those awaiting sentence and convicted men serving long and short term sentences.
HMP Dovegate has the UK's only privately run purpose-built therapeutic facility. The therapy offered helps offenders stop their pattern of offending.
We are seeking a highly organised and experienced Distance Learning Administrator to coordinate the day-to-day operations of Distance Learning programs and schedule courses at HMP Dovegate. The successful candidate will work closely with Tutors and the Library Team to ensure that full support is provided, and monthly data is completed in relation to Retention, Success, and Achievements.
Responsibilities
- Coordinate day-to-day operations of Distance Learning programs
- Schedule courses, taking into account all security restrictions and operational requirements
- Work closely with Tutors and the Library Team to ensure full support is provided
- Complete monthly data in relation to Retention, Success, and Achievements
- Take full responsibility for the Distance Learning Classroom, including IT facilities
- Ensure regular and supportive one-to-one/group contact with all prisoners undertaking this method of study
- Monitor and access all prisoner web pages
- Liaison with other prisons on transfer to ensure prisoners can continue with Distance Learning Programmes
- Arrange for prisoners to continue with studies upon release
- Responsibly arrange and fully supervise any external visitors to support prisoners' studies
- Attend any other departmental meetings as required
- Maintain links and information exchange with appropriate partnerships
- Undertake other duties as directed by senior management
What you will need to do the role
- University entrance experience
- Experience of administration within higher education courses
- Highly organised and able to manage multiple tasks simultaneously
- Excellent communication and interpersonal skills
- Ability to work collaboratively in a team-based environment
- Ability to work under pressure and prioritise tasks effectively
- Strong IT skills
If you are a highly motivated individual with a passion for education and rehabilitation, we encourage you to apply for this exciting opportunity. Please submit your CV and a cover letter to be considered for this role.
What we offer

• Salary £21,224 - £21,754
• Pension - 6%
• Employee Assistance Programme
• Serco Benefits package - discounts include cinema, merlin entertainment and online shopping discounts, discounts on mobile phone plans, and leisure centre memberships
• A safe and supportive culture
• Chance to contribute to innovation in public services
• A company passionate about diversity and inclusion

Why Serco
A place you can make an impact - The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives.
A place you can count on - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.
A place for you - We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture.
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.