Divisional Customer Service Advisor

Divisional Customer Service Advisor

 At Hammonds Furniture, we are a family-run business that specialises in fitted furniture and tailored storage solutions. With over 20 showrooms nationwide, we are dedicated to providing exceptional service and innovative designs to our customers. Our vision is to create well-ordered homes, and we believe our furniture has the power to transform living spaces.

Role overview:

As a Divisional Customer Services Advisor, you will be providing comprehensive support to customers throughout the installation process and offering post-installation services. You will provide expert advice and information to customers demonstrating your extensive knowledge of Hammonds products and ensuring that the information is within company policy and procedure.

How you will succeed:

• Responsively addressing customer enquiries across various communication channels, effectively managing cases and queries, and maintaining an organised inbox.
• Effectively processing service requests from customers.
• Accurately recording and maintaining customer data ensuring all notes are recorded clearly and compliant to GDPR laws and company policy.
• Contributing innovative ideas to enhance the customer journey during team meetings.
• Assisting customers with their portal usage and encouraging them to utilise the best means of contacting us.

What it takes:

To be successful in this role you should have extensive experience within an inbound Customer Services role within a call centre environment.

• You will be a self-driven individual with the ability to work autonomously as well as a member of a team  to achieve both personal and shared objectives.
• You will be customer-oriented, focusing on meeting the needs and expectations of customers, striving to provide exceptional service and create positive experiences. You will be an equality and diversity advocate showing respect for all individuals, regardless of their differences, and promote an inclusive atmosphere where diversity is celebrated and valued.
• You will be a confident communicator across a number of formats, we expect you to be an empathetic listener, demonstrating understanding and compassion towards others, actively listening and acknowledging their emotions and perspectives.
• A natural problem solver with the aptitude to deal with problems in a logical manner, you should be able to identify and understand trends and problems and find a resolution that is both satisfactory for the customer and company.
• You will be punctual and reliable and dependable, honouring commitments and ensuring that others can rely on your punctuality.
• You will be flexible and adaptable, embrace change and adjusting to new situations and challenges.
• You will be highly organised with a natural capability to manage multiple workloads with conflicting priorities
• You should posses strong IT skills, and be able to demonstrate a good working knowledge of systems and platforms.

Why Join Us:

At Hammonds, we recognise that it is our people who are our greatest asset, so come and join a team of like-minded individuals and live the Hammonds Way. We live by our three values which are to Be Real, Be Creative and Be Committed – if you resonate with this and are looking for a new opportunity in a business that supports your growth and development, we encourage you to apply to our career opportunity for immediate consideration.