Address
Form of workThe KC Group have partnered with a leading provider of vehicle inspections, collections & delivery services based In the Solihull Area.
Our client requires a Driver Coordinator to join their operations team on a full time temporary-ongoing basis.
Reporting Into the Driver Operations Team Leader, you will be responsible for managing the day-to-day activities of drivers and also assist with driver resource out on the road, to ensure that key operational targets and service levels are achieved and maintained. Hours for the role are Monday-Friday, 8am-5pm based onsite In the Solihull area.
To be Considered for the Driver Coordinator Role you must have:
- Confident to communicate with all team members
- Highly organised and have the ability to multitask
- Able to quickly establish good working relationships
- Must have good interpersonal skills and be reliable
- An ability to work alone and as part of a wider team
- IT literate with strong understanding of Microsoft Excel and in house derived systems
Main Duties and Responsibilities of the Driver Coordinator Role Includes:
- Responsible for the day-to-day operations a team of drivers
- Working closely with the drivers to ensure as a team we deliver a 5-star service that exceeds customer expectations
- Building a successful working relationships with the drivers enabling ongoing coaching and development
- To be aware of individual drivers’ skills, abilities as well as customer requirements when allocating drivers
- Liaise with recruitment to ensure driver coverage is at optimum levels and to discuss recruitment requirements as well as leavers
- Taking inbound and making outbound calls to the drivers
- Troubleshooting any issues that have may have occurred
- Liaise with the Planning Team to ensure each journey goes smoothly
- Provide accurate and proactive updates to the Customer Service Team
- Provide out of hour’s emergency cover on a rota basis
- Respond to emails from team members, other departments, and key stakeholders
Key Information about the Driver Coordinator Role Includes:
- £12.00 per hour
- Based Onsite
- Temporary ongoing Role
