Dual Service Officer

Purpose of the Role:
Delivering outstanding customer services to all visitors to the site. Secure premises and personnel by patrolling, inspecting buildings, equipment, and access points; permitting entry. Prevents losses and damage by reporting irregularities; informing violators of policy and procedures. Responsible for assisting the day to day cleaning responsibilities for the site ensuring that the cleaning specifications are adhered to.

You will be working 4 days/nights on and 4 days/nights off, on a permanent full-time basis, 18:45 to 06:45, 42 hours per week.

Duties and Responsibilities:

• Patrol the site providing a high visibility presence to deter potential shoplifters, prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
• Documenting and report any hazards or concerns to all relevant parties in line with site guidelines
• Be able to contact emergency services in cases of emergency i.e. Fire, Unauthorised access, Injuries/ injured person(s), Theft/ burglary, Suspicious devices, Environmental disaster, Flood. This is by no means an exhaustive list but it gives an indication of what could result.
• Warn persons of rule infractions or violations, apprehend or evict (See on site rules & regulations).
• Carry out routine cleaning tasks as delegated, including male and female public facilities and dealing with bodily fluid spillages.
• Operate as part of the team, providing our customers with the required image
• Use of and monitoring of cleaning machinery and report all maintenance requirements as specified to your line Manager
• Be aware of the team's role in the management of events and activities, understand team requirements and assist as appropriate
• Work with other teams for the benefit of the site, developing new skills where appropriate.
• Carry out any other reasonable request of the Manager, Client, Regional Manager or Senior Management Team.
• Participation in site emergency procedures.

Qualifications & Experience :

• Must hold a valid SIA Licence
• SIA CCTV Licence (Desirable)
• First Aid at work (Desirable)
• Customer Service Training I.e. World Host or similar course or qualification (Desirable)
• A good understanding of basic IT skills
• Attention to detail show through articulate report writing
• Dual service experience within the retail or similar environment (Desirable)

Skills & Abilities (Competencies) :

• Demonstrate exceptional customer service skills
• Maintain communication at all times will your colleagues using site specific communication methods.
• Maintain and develop working relationships, with the client, Managers, Colleagues, Regional Manager
• Ability to work within a team

About The Company
OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.