Duty Manager - Accommodation Available - Isle Of Skye, Highland

Duty Manager - Accommodation Available - Isle of Skye, Highland

Location: Broadford Youth Hostel (IV49 9AA)

Contract: Fixed Term Contract, Start date: 15/Mar/24 to 27/Oct/24

Horus per week: 40 Hours

Salary: £Competitive

Accommodation: Live in Accommodation Available (Note: a small weekly utility levy applies.)

Join our team, with an adventurous spirit, to help our guests discover and experience the real Scotland through hostelling with us whilst you can also enjoy hillwalking, climbing and many other outdoor activities and explore amazing surroundings in your spare time. 

Working with Hostelling Scotland is more than just a job. Become an Ambassador for Scotland and make a difference!

We currently have an opening for a Duty Manager to join our dedicated, friendly and professional Skye Group team. This role is based at our Broadford Youth Hostel.

This role is suitable for someone who wishes to progress their career in hospitality management in a small but supportive working environment. 

About the role:

Reporting to Skye Group Manager, you will:

• Provide professional, efficient and effective day-to-day business hostel management and deputise Group Manager in their days-off and on holidays.
• Deliver high level of quality service and standard with the guest facility provision being welcoming, clean, comfortable, secure, safe, accessible and compliant, and maintained
• Take all reasonable steps to ensure the health and safety and security of the guests, employees, volunteers and visitor at all times
• Implement strategic and operational plans, development priorities, statutory compliance, risk assessments, policies and procedures to achieve Hostelling Scotland’s charitable aims and objectives
• Actively foster and maintain good local community relations and work in partnership with affiliated and community organisations to promote Hostelling Scotland and its Charitable objectives.
• Assist in managing hostel team with effective supervision, training and performance development, ensuring everyone maintains the highest standards of uniform, personal presentation and hygiene protocols in accordance with Hostelling Scotland’s relevant Standing Operating Procedures.

You will ideally have:

• Worked successfully in a customer facing role, supervising teams in similar hospitality surroundings with commitment to excellent customer service
• Experience of motivating teams by leading examples whilst adopting hands-on approach to support teams in their day-to-day hostel duties
• Excellent, confident communication skill, verbally and in writing, dealing with people at all levels
• High degree of understanding of health and safety at work and practical experience of implementation, monitoring and developing best practice
• Excellent understanding of relevant data protection protocol
• Flexible and adaptable approach to work to changing workload and priorities during busy times and to support colleagues

We can offer:

• Membership of Hostelling Scotland
• Employee Assistance Programme
• Pension and holidays
• Meal discounts on shift
• Uniform is provided

Additional Information:

• All successful candidates are required to provide one satisfactory reference and a recent Basic Disclosure clearance
• You must be able to present an evidence of your right to work in the UK prior to start with us.

Closing Date:  07/Feb/24

Interview:        TBC (Video Call)