Duty Manager

Job title: Duty Manager
Hours: 40 hours per week
Location: Waterlooville
Salary: £26,000 - £28,000
Why Join the Horizon team?
Looking for a workplace that ignites your passion, values respect, encourages innovation, and embraces being dynamic? Look no further! This role offers you the opportunity to join a team that believes in empowering its colleagues to unlock their full potential and become the best version of themselves.
Why choose us? At Horizon, we understand that our colleagues are the cornerstone of our success, distinguishing us from our competitors. We genuinely appreciate the unique contributions of each team member and go the extra mile to recognize their efforts. We value the contributions of all of our colleagues and we show it through competitive salaries alongside exceptional reward and recognition schemes.
We offer extensive training, development, and progression opportunities to fuel your growth and potential. Your well-being matters to us, so we provide a wealth of initiatives to support you. And let's not forget the amazing, fun and vibrant culture we build together.
Join Horizon today and embark on an extraordinary journey where your passion finds purpose, and your potential knows no limits.
Want to know a bit more about our business?
We’re an extremely successful leisure trust operating since 1997, with centres in Waterlooville, Havant and Guildford. We are passionate about health and wellbeing and are committed to making an outstanding positive impact on our customers and within our local community. Our mission is to support and inspire our local communities to live healthier and happier lives. How are we doing this? By providing outstanding facilities that are accessible and welcoming to everyone with a fun friendly team that are motivated and engaged.
Interested? Want to know how you can join our team?
Take a look at this great opportunity!
We are looking for a Duty Manager to join us in transforming our business from 'good' to 'great'! This is a thrilling time for our company, and we need a key team member like you to help us achieve unprecedented success.
What does the role involve?

A hands-on role that requires you to:

• Use the Horizon HELLO in all customer interactions

• Provide effective leadership and management of the Operations Teams, keeping your team

engaged, motivated and informed and operating in line with our values

• Ensure a first-class customer experience is delivered to all visitors
• Be proactive in ensuring the safety and cleanliness and set up of the facilities and equipment;

identifying and responding to situations as they arise and escalating issues as required

• Carry out the induction and training of new starters and the development of existing team

members

• Conduct a programme of performance management including managing 121.s absence,

conduct, performance and continuous development

• With direction from the General Manager implement opportunities for improvement
• Perform other duties as assigned by the General Manager

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Skills and competencies:

• Good interpersonal, time management and organisational skills

• Good teamworking skills and the ability to lead and motivate a team
• Business acumen, creative thinking and problem-solving
• Energy and resilience
• Adaptability and multi-tasking skills
• Computer literacy (Microsoft Office)
• Customer-focused, approachable and outgoing
• Ability to relate to the requirements of customers from all age groups and sectors of society

*

Your Experience

• 2+ years’ experience as a manager or team leader, preferably in a leisure environment

Your Qualifications

• National Pool Lifeguard Qualification (or willing to undertake)

• First Aid at Work – desirable
• Pool Plant Operator – desirable
• RLSS Trainer Assessor – desirable

*

What you can expect from us:

• A comprehensive induction and training programme; you don’t need to have worked in the leisure industry before. We will teach you all you need to know!
• Support from the wider team who have a great deal of combined knowledge and experience and who are eager to help you succeed!
• Variety; no two days is the same!
• An environment that encourages innovation and free thinking, surrounded by really dynamic, empowered individuals.

Benefits:

• Free access to our award-winning gym’s and exercise classes for you and a +1
• Employee discounts and wellbeing platform
• Healthcare Cash plan
• Free 24/7 access to GPs using our SmartHealth plan
• Employee Assistance Programme - support for when you need it most
• 23 days annual leave + 8 days bank holiday
• Internal recognition schemes
• Opportunities for training, development and progression
• Free onsite parking - subject to availability
• Hybrid and family friendly policies
• Generous company sick pay scheme
• Employee referral scheme
• Company pension scheme
• Death in service benefit
• And much more....

This role will be based at Waterloovillebut will be expected to travel to other company site as the need requires.
Interview Process:
The recruiting manager will review your CV and if shortlisted, you will be invited to a formal interview/assessment process where we will evaluate your suitability for the role.
The successful candidate will be subject to an Enhanced DBS check.
As you can imagine, we get a great response to all our job adverts and as a consequence, there may be times when due to the volume of applicants to need to close a vacancy early. To avoid disappointment, be sure to get your application in early!

Job Type: Full-time

Pay: £26,000.00-£28,000.00 per year