Duty Manager - Southampton

Duty Manager - Southampton 

room2 is the world’s first hometel brand; designing beautiful net-zero hotels which enable both our guests and employees to become the best version of themselves, whilst giving more than we take to our local & global communities. We are a family-run organisation focussed on providing world-class guest experiences and with a pipeline of growth to 2030 it's a great time to start your journey with us. We are currently seeking a passionate Duty Manager inspire the team and deliver an outstanding guest experience in our Southampton property.

What’s in it for you:

We’re a team of people-focused individuals, creating an environment where our guests and team always feel comfortable and able to be their best. You’ll also receive:

• 1 free night stay at any of our properties per year, with generous employee discount thereafter
• Competitive salary and discretionary bonus scheme
• Pension scheme
• Loyalty rewards and referral bonuses
• Company sick pay scheme
• 2 paid volunteer days per year and annual fundraisers for charities aligned to our core pillars
• Additional annual leave with length of service
• Cycle to work scheme use of gym facilities in our hotels
• Access to activity workshops we host for our guests and the community
• Employee Assistance Programme for you and your immediate family
• Regular social activities including monthly people & planet focused engagement activities
• Personal development programmes and opportunities to grow as we do

A day in the life of our Duty Manager:

As our Duty Manager you'll inspire and lead our guest facing team from the front. This will include:

• Creating ‘can’t wait to return’ experiences for our guests
• Leading the team of house hosts
• Managing reservations queries (e-mail, phone & in person) with a kind & considered approach
• Being ‘in the know’ on local events and culture to offer guests authentic experiences and contribute to cultural programming
• Being the ‘in the know’ person for guests queries & questions
• Managing out-of-hours queries for group properties
• Contribute to team meetings with constructive feedback to improve operational performance and guest experiences
• Taking payments and balancing the books at the end of the day
• Completing property patrols to ensure safety & security
• Being accountability for safety of your property overnight
• Dealing with housekeeping and maintenance on day to day
• Be initiative led when dealing with challenging situations or guest complaints making sure our guests leaves happy
• Confident working alone and being a happy, positive influence when working as part of a team
• Part of the management team in all aspects of the day to day operation
• Always question best practice and identify opportunities to improve hotel occupancy, revenue and operational process

What we’re looking for:

• Service focused attitude and huge passion for creating world class experiences
• Experience in customer service role
• Confidence to act on initiative and make considered decisions
• Cool, calm & collected communication skills
• Demonstrable sales skills
• An eye for pedantic detail
• Competent & confident IT skills for relevant property management software systems & Microsoft office
• Excellent English speaking & writing skills (extra languages are a bonus)

Where & When

You’ll work 40 hours per week at room2 Southampton, with our pipeline of growth and our plans to help you grow too, you may be based at other room2 locations from time to time.

Our core values are at the heart of everything we stand for. We foster a culture of welcoming new ideas, being proactive and embracing innovation, and welcome those who feel they can bring their passion and ideas to room2 to apply.

We are an equal opportunity employer and encourage applications from all backgrounds and we do not discriminate on the grounds of race, gender, ethnicity or other protected characteristic under The Equality Act 2010. Please do not hesitate to ask if you require reasonable adjustments to our hiring process