E-Solutions Product Team Leader

Freightserve recruitment are looking for a E-Solutions Product Team Leader for a well-established Freight Forwarder based in The Egham, Surrey area.

Job Purpose / Summary:

This role will be located within our Ops Team, working closely with the E-Solutions, Sales & Contract Logistics Teams to oversee their daily task & help improve our E-Solutions service offering.

This position requires good planning & organizational skills to prioritize the team’s daily tasks and support the business service requirements. This role requires a good understanding of the E-Commerce industry & marketplace

This role will report directly to the E-Solutions Product Manager:-

Key Functions / Areas of Responsibility:

• Oversee team’s daily tasks and ensure tasks completed according to deadlines / SLA’s
• Develop & test additional system function & features within shipping platform
• Ensure SOP’s / Training Manuals are up to date and fit for purpose
• Work with Sales & Contract teams to ensure Product offering in line with customer expectations
• Streamline and enhance current Products & services offered
• Maintain relationships with existing suppliers while finding new suppliers who can meet our client’s needs more effectively and efficiently
• Negotiate rates & monitor contract renews
• Carrier Invoice reconciliation
• Onboard new customers
• Beta testing where necessary
• Implement new processes
• Monthly reporting and KPI’s

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.