EAP Helpline Team Manager

Vita Health Group are currently recruiting for an exciting new position for a EAP Helpline Team Manager.  The focus of this role is the operational and clinical management of a team of helpline counsellors, supporting them to achieve fantastic outcomes for our clients whilst delivering operational excellence for the business.  This is a great opportunity to take on a varied role with responsibility for the day-to-day management of our Helpline Team and achievement of our “Every Client, Every Time” initiative, ensuring that our clients reach the support they need, as quickly as possible.

The role also involves planning and delivery of process changes, updates and contributing to our continuous improvement and transformation plans. The new role will also have key responsibilities within projects that support our skills mixing agenda, including the introduction of newly qualified Graduate Counsellors and Assistant Psychologists.

This is a fantastic chance for an experienced Counsellor, Senior Counsellor or Team Manager to use their existing skills to develop their career in a new direction and fulfil a pivotal role in the service.

Working closely with Service Managers, along with Clinical and Operational Leads, the post holder will have the opportunity to help develop and shape our future workforce, aiming to sustain high quality service provision.  You will also be involved with wellbeing, welfare and performance initiatives, which endeavour to increase retention of a skilled and talented team across the service and keeping our clients and customers at the centre of what we do.

Skills and Experience:

Essential:

• Level 4 qualification in counselling OR equivalent
• Registered Membership of relevant regulating body (e.g. BACP, UKCP, BCP, NCS, HCPC, ACAT, BABCP etc.)
• Previous line management experience
• An awareness of and commitment to supporting and facilitating diversity and inclusion

Desirable:

• Accredited membership of BACP or nationally recognised equivalent
• Experience of managing staff in a clinical setting
• Experience of using data to manage team performance

This is a full time role with a set shift pattern. Shifts will run between 7am-8pm and may include weekend work.

Why Vita Health Group?

Vita Health Group celebrates life. Improving lives physically and mentally drives everything we do.  Now part of Spire Healthcare Group plc we have been providing physical and mental health services for over 30 years. We work in partnership with the NHS, are engaged by insurers and some of the UK’s largest corporate companies to support their workforce and provide a full range of physiotherapy services to private customers.

To achieve our mission of Making People Better, we recognise the importance of investing in our staff. We are an award-winning employer recently recognised nationally as “Best Company to Work for” at the Health and Wellbeing Awards 2024.

This is also recognised by current employees – our most recent Employee Survey results showed the top 5 reasons to work here as being:

• Supportive team and management
• Positive work environment
• Wellbeing and mental health support
• Trust and respect
• Autonomy and flexibility

We are keen to progress your skills and enable career development and provide regular Continued Professional Development opportunities including secondments, management training, a mentoring scheme, apprenticeships and regular events and webinars across a range of clinical disciplines.  In addition to a competitive salary, we also offer the opportunity of a flexible work life balance and a comprehensive benefits package which you can view here: https://www.vitahealthgroup.co.uk/join-us/careers

Vita Health Group is proud to be an equal opportunities employer and is seeking to improve the diversity of its workforce.  We are committed to Equality, Diversity & Inclusion best practice and positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity.  For further information on our EDI commitments please view here: Vita Health Groups commitment to Equality, Diversity and Inclusion

We are committed to being equitable and supporting the wellbeing of all employees.

• We are a Mindful Employer
• Our status as a Disability Confident Leader dedicated to ensuring that all candidates are treated fairly throughout the recruitment process. All disabled candidates that meet the minimum essential criteria will be invited to interview.
• Our Ethnicity Matters Scheme where all applicants for senior roles (£40,000+) from a minority ethnic group that meet the essential criteria will be invited for interview.
• Our Gender Matters Scheme where all women applicants for senior roles (£60,000+) that meet the essential criteria will be invited to interview.
• Our sign up to the Armed Forces Covenant.  
• Our status as a Menopause Friendly Committed employer. 
• Our sign up to the Employer with Heart Charter.  
• Our commitment to meet the standards outlined in the NHS Equality Delivery System (EDS). Workforce Race Equality Standard (WRES) and Workforce Disability Equality Standard (WDES).
• Access to health and wellbeing services for colleagues including Mental Health Advocates and an Employee Assistance Programme.
• An embedded “speaking up” culture facilitated by Freedom to Speak Up Guardians.
• Treating transgender individuals with dignity and recognising the potential complications that may arise when taking references. We encourage applicants to contact HR at hr@vhg.co.uk to discuss or amend how we manage reference requests.

Should you wish to discuss any adjustment or assistance you need in the application or interview process please contact recruitment@vhg.co.uk and we will facilitate.

Please note, all applicants must be legally entitled to accept and perform work in the UK and all positions are subject to a DBS check. 

Any data which you share with us throughout the hiring process will be stored securely within the UK and is accessible only by staff who require it. Should your application be unsuccessful, your data will be securely destroyed after 6 months. 

Vita Health Group reserves the right to close this job when sufficient applications have been received.

Vita Health Group

Attached documents

• EAP Helpline Team Manager JD.docx