Early Help Support Worker

The Role

At the National Memorial Arboretum, we believe in building on potential. As a Learning and Participation Officer you will have the ability of developing, coordinating, and delivering educational and participatory programmes that engage visitors, students, families and community groups that could have a real impact on people’s lives.

The Arboretum is the UK’s year-round centre of Remembrance and part of the Royal British Legion.

At its heart, RBL is a people organisation. People who want to do the very best for others, while at the same time making the most of the opportunities and experiences we offer them.

We are the country’s largest Armed Forces charity, with 210,000 members, 50,000 volunteers and a network of partners and charities; helping us give support wherever and whenever it’s needed.

As a Learning and Participation Officer, you will be responsible for creating and delivering learning and participation experiences, workshops and events with the support of a team of learning volunteers.

If successful, the main duties of your role will be:

Programme Delivery

·         Develop, and implement educational programmes, workshops, participatory and family events that align with the organisation's goals and objectives.

·         Development and creation of supporting documentation and physical resources used for the L&P programme.

·         Coordinate, timetable and brief all Learning Volunteers for all activity on and off site.

·         To work with the Head of Learning and Participation and wider Arboretum team to develop engagement opportunities for all visitors.

·         Delivery and facilitation of both formal and informal workshops sessions (Term time and school holidays)

·         To organise and manage all practical elements of visits and workshops at the National Memorial Arboretum including sourcing and preparing of any materials and resources.

·         Design and deliver work experience programmes for students age 14 

·         Support and deliver young people’s volunteering programmes- Duke of Edinburgh and Young Arboretum Ambassadors.

·         Support on large scale events on site representing Learning and Participation.

·         Coordinate the Lifelong Learning programme.

Systems and Documentation

·         Supervise and maintain an efficient and effective bookings system, generating statistics and a dedicated learning database.

·         Gather and monitor visitor data and case studies.

Curriculum Development

·         Collaborate with subject matter experts to develop and refine curriculum materials that are engaging, informative, and align with the organisation's educational goals.

·         Stay updated on industry trends and best practices to ensure program content remains relevant and up-to-date.

Internal and External Relationships

·         Collaborate with RBL Remembrance team.

·         Work closely with marketing and communication team to input into developing strategies to promote learning and participation programmes and events to the target audiences.

·         Develop and build external relationships with schools , colleges and universities.

Feedback and Evaluation

·         Implement assessment tools, surveys, and feedback mechanisms to gather participant input and measure program effectiveness.

·         With the Head of Learning and Participation review and assess collected data to make informed decisions about programme  improvements and adjustments

·         Any other duties as are within the scope, spirit and purpose of the job, the title of the post and its grading as requested by the Head of Learning and Participation.

Please note that this role will be based onsite at the National Memorial Arboretum, Burton-on-Trent DE13 7AR.

About the National Memorial Arboretum

The Arboretum is the UK’s year-round centre of Remembrance and part of the Royal British Legion. Home to over 350 memorials, including the nationally-important Armed Forces Memorial, it remembers the service and sacrifice of those who have served and continue to serve our country. The 150-acre site features around 30,000 maturing trees and an abundance of wildlife. Each year the Arboretum welcomes around 300,000 visitors, many of whom attend one of the 200+ events which take place across the site.

In March 2017, the National Memorial Arboretum formally opened its new award-winning Remembrance Centre.

Our Values and Behaviours

Does the following describe you?

·         A desire to provide great customer service

·         Enjoy and thrive in working in teams and with others

·         Passionate about supporting the ongoing development of the Arboretum

·         Come to work each day to be the best you can and to learn and develop

·         An encourager, eager to share your knowledge and experience to help others

If so, then we would like you hear from you….

Diversity Statement

We believe that the compassion, understanding and service we show each, and every individual customer should be reflected in the way we all support, respect and include every individual who works with us.

It’s because of this that we have strived hard to create a One Legion culture that we can all feel part of and succeed in. It’s why we make sure that you have the opportunities you need to learn and develop. It’s why we’re invested in making RBL a truly inclusive place to work, where everyone can be themselves. It’s why you’re welcome, whoever you might be.

It’s why we welcome applications from people with diverse backgrounds and experiences.

Closing date for this role is: 23rd June 2024

We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and submit your application form as soon as possible.