Company

Concept Information TechnologySee more

addressAddressLeicester, Leicestershire
salary Salary€26,000.00 - €32,000.00
CategoryEngineering

Job description

ROLE : Photocopier Field Service Engineer (Managed Print / Photocopiers)
LOCATION: East Midlands - LE
PACKAGE: Up to £32,000 + bonus , vehicle , laptop, phone, 25 days holiday , pension etc
The Role
Working for a high-end premium IT, communication and managed document solutions provider your aim will be to provide customers with a professional and efficient technical support service, ensuring full customer satisfaction. Leads, guides and supports a team of Technicians to deliver a very high level of technical effectiveness, product knowledge and customer care
Key responsibilities and tasks:
· Provide technical assistance within timescales specified by SLAs
• Effectively investigate and rectify faults
• Perform routine maintenance and modifications/updates as required
· Provide support during installations
· Understand and be fully conversant with SLAs relating to assigned accounts
• Understand solutions in use and be able to carry out basic fault finding
· Back up colleagues when necessary – e.g., holiday, sickness, busy periods
· Log call details using the call logging system within agreed timescales
· Report reoccurring faults to enable proactive management of such faults
· Share expertise and technical information with team members
· Build relationships with key stakeholder acounts at all times
· Ensure boot stock and/or site stock is maintained at specified levels
· Attend product courses as requested to ensure knowledge base sufficient for
Applicant profile:
· Previous experience of working in a field technical support environment within the MFP/copier/print arena would be a distinct advantage although other break fix backgrounds will also be considered (EPOS / ATM / Coffee etc )
· Ability to think through problems in a logical manner to enable speedy and accurate resolution of issues
· Excellent communication and interpersonal skills to ensure first class customer service
Application
To apply for this position please follow the link on this page or send your CV .If you would like more information on this vacancy or any others we may have, please contact Nikki Foxall on 07536 058659
Refer code: 2768607. Concept Information Technology - The previous day - 2024-02-11 10:41

Concept Information Technology

Leicester, Leicestershire
Popular Mechanical Service Engineer jobs in top cities
Jobs feed

CNC Grinder

Probe Uk

Castle Donington, Leicestershire

£27,000 - £36,000/annum

Nursery Teaching Assistant

Aspire People

Cheadle, Greater Manchester

£100 - £110/day

Early Years Practitioner

Teacheractive

Bradford, West Yorkshire

£10 - £13/hour

Nursery Room Leader

Tigerlily Childcare Berks And Bucks

London, England

£28,000 - £30,000/annum

SEN TA - Oldbury

Twenty 4 Seven

Oldbury, Shropshire

£85 - £95/day

Teachers Required Full Time

Aspire People

Heywood, Greater Manchester

£130 - £230/day

Early Years Teaching Assistant

Qualiteach Ltd

London, England

£83 - £95/day

Early years TA

Gsl Education - Newcastle

Newcastle upon Tyne, Tyne and Wear

£80 - £100/day

Nursery Teacher

Reeson Education

London, England

£34,502 - £56,959/annum Part Time

Nursery Teaching Assistant - Banbury

Academics Ltd

Banbury, Oxfordshire

£83 - £90/day

Share jobs with friends

Related jobs

Electro Mechanical Field Service Engineer (Photocopiers), Leicester

Multi Skilled Engineer (Mechanical Bias)

Hunter Hughes Recruitment Services

£30,000 - £35,000 per annum

Leicestershire, England

a month ago - seen

Mechanical Field Service Engineer

Trs Consulting

Leicester, Leicestershire

a month ago - seen

Mechanical Design Engineer

H2O Recruitment Services

Leicester, Leicestershire

2 months ago - seen

Mechanical Design Engineer Building Services

Hays Specialist Recruitment Limited

£30,000 - £50,000 per annum

Leicestershire, England

5 months ago - seen

Mechanical Services Engineer

Joe Glendon

£34,000 - £44,000 per year

Leicestershire, England

5 months ago - seen