AddressRole: Electronics technical support engineer
Location: Tadworth Surrey (Onsite 5x days per week)
Salary: £25-40k based on experience + benefits
Must Have:
To apply you must have electronics understanding of PCBs down to component level, the role will require you to read PCB schematics and you MUST be able to spot issues and take accountability at fixing these issues for the customers.
You will be supporting existing products that are battery power devices and if you understand low voltage or circuit design , EMC compliance OR fault-finding investigation or programming it’s a huge bonus!
The Job Role:
This role specifically provides first and second line technical support to our customers (major water utilities) using our leading-edge Remote Telemetry Devices (RTU's) and you will be joining the customer technical support team.
These include battery and DC powered devices and can be across a wide range of applications and geographical regions. A customer focused role with a strong technical background, that will provide front line support to assist with resolving technical queries and issues they experience with our products.
Responding to a wide range of requests the role will involve providing product advice and information, system integration, and investigating and resolving technical issues as they arise requiring an ability to think on your feet and provide clear information to customers.
The role will work across Engineering, Operational and Product Management teams to provide world-class support to our customers that delivers right first time and delights our customers.
Principal Accountabilities:
• Technical customer support
• Lead customer service for this solution to customers, driving customer satisfaction and delivering to SLAs
• Develop and maintain clear communication channels to customers and internal departments.
• Investigate and resolve technical issues and provide clear reporting to engineering teams where necessary
• Develop and maintain clear communication channels to customers and internal departments.
• Provide clear easy to follow user documentation/instructions to customers
Education/Experience:
• Degree in Engineering or equivalent
• Customer-facing skillset managing internal & external stakeholders
• Experience of working with industrial embedded devices
• Electronics hardware knowledge is essential
• Experience of industrial protocols e.g. DNP3, Modbus SDI-12
• Wireless cellular communications i.e. GPRS, 3G, NB-IoT, LTE-M
• Technical background in telemetry or equivalent i.e. Teleco, IT Networks
• Help desk ticketing systems i.e. Jira
How to apply?
Please send a CV to daniellechapman@peoplesource.co.uk
