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SalaryWe are searching for outstanding people to join our dynamic and fun team! We want the best of the best to join us. In return we will support your personal growth through training and development paths, and celebrate and reward your success!
A career in hospitality just got more appealing - Rudding Park Work Perks
We understand hospitality can involve anti-social hours. All contracted staff who earn less than £36,000 full-time annual salary can earn up to an additional £3.00 per hour:
Sunday - Thursday from 7pm - 5am = extra £1.00 per hour
Saturday and Sunday from 5am - 7pm = extra £2.00 per hour
Friday and Saturday evening from 7pm - 5am = extra £3.00 per hour!
We also recognise everyone plays their part to provide amazing service.
On top of your salary you canearn up to £1,000 service charge per quarter (points based criteria for eligibility).
You can buy up to 5 additional holidays after 3 years' service, join the cycle to work scheme, get complimentary use of the golf courses and driving range, discounts in food & beverage outlets, bedrooms, Spa and Holiday Park.
Plus other great benefits!
Rudding Park offers Live in Accommodation to help get you settled into your role. We also support finding alternative living accommodation in the local area.
If you do live out, we offer a Taxi Policy and contribute towards your taxi to and from work outside of the designated bus times Monday - Saturday and all day Sunday.
About the Role
To have a real passion for delivering outstanding treatments and be responsible for motivation and supervision of the therapy team, assisting with training new and existing members of the spa team. To train experienced Spa Therapists in specialist areas and associated theory including communication and empathy.
- Provide outstanding guest experience through delivery of the treatment menu to day guests, members, residents and VIP guests.
- To act as back of house shift leader, taking responsibility for the day where necessary.
- To liaise with the Senior Therapy and wider spa team to communicate protocols and support the team to deliver therapy experiences for all guests.
- Induct new members of the team introducing the spa standards and protocols.
- To ensure the Spa therapy team are motivated, engaged and productive.
- To lead by example, ensuring guest satisfaction, delivering an outstanding service to all guests.
- Undertake reception and administration duties where required.
- To be brand ambassador for our product houses, maintaining the relationships with key links and training platforms, promoting knowledge of the offering and championing self-development.
- To provide support to the management team and provide a positive, pro-active approach to coaching the Spa Therapists to embrace new procedures, and provide exemplary service levels whilst delivering hands on treatments.
- Provide training where necessary for new and existing team members.
- To be a positive and enthusiastic role model to the therapy team at all times.
- To ensure that all safety precautions and spa rules are observed by team members, members and spa clients to ensure safety is maintained at all times whilst using the spa.
- To ensure that sales tools are effectively utilised at all times to maximise the sales process.
- To deliver additional services such as all VIP and High profile guest treatments, perform Aufguss and meditation sessions Look Good Feel Better and skincare workshops.
About You
- Possess a warm and positive attitude, with a caring and dedicated approach.
- At least three years' experience within the industry, ideally within a Spa Therapist/senior therapist role.
- Natura Bisse training desirable.
- Recognised beauty therapy qualification (e.g. NVQ Level 3 / BTEC in Beauty Therapy, CIDESCO etc.).
- Trained in cancer therapies.
About Rudding Park
A privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, two restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels.
Rudding Park features the first Roof Top Spa in the UK and offers an extensive range hydrotherapy and thermal experiences. We offer an extensive range of treatments and guests can discover the Escape Zone - a peaceful and serene space to relax following a treatment. The Spa also offers an indoor swimming pool using natural waters from the grounds of Rudding Park, a Juniper Log Sauna, Rasul for traditional Moorish mud treatments, Retail Therapy, Hair Studio, Nail and Beauty Studio.
