Employee Benefits Administrator

We are recruiting for an Employee Benefits Administrator to support clients, Account Managers and Consultants with excellent customer service, providing administrative support and taking ownership of all areas of client service delivery.

Overview of duties

• Gathering information – liaise with product providers, human resources, other third parties as well as conducting client research consisting of in-depth analysis of many different types of financial contracts
• Client servicing – respond promptly to client enquiries, in line with agreed levels of service, regarding their existing arrangements, renewals and any changes in circumstances. Oversee project work where required
• Implementing new clients – supporting Consultants and Account Managers to onboard new clients ensuring the benefit package meets the clients needs and all reports / market analysis / account manager process guides / summary of benefits are produced accurately within agreed timeframes
• Teamworking – work in conjunction with the relevant Consultant to ensure that client expectations are exceeded in terms of the service levels and information provided
• Adhere to NFP Standards – work in line with the agreed minimum standards and process guides for Account Management to ensure that all clients receive outstanding customer service
• Account development/new business generation – generate market intelligence and key information regarding potential new opportunities to develop clients and increase the NFP portfolio ensuring this information is promptly recorded and passed onto the relevant person
• Client reviews – producing detailed policy summaries, recommendation reports and portfolio valuations for client review meetings ensuring appropriate sign off has been obtained and clients receive the most up to date and relevant information and guidance
• Compliance – ensuring that all activities are fully compliant to protect client interests and NFP
• Technical expertise – ensure knowledge is refreshed and up to date concerning products, liaising with Head of Risk as well as Providers

Person specification

Knowledge, skills and abilities:

• Display a positive attitude and behaviours, demonstrating an awareness and willingness to respond to customers to exceed their needs, requirements and expectations
• A passion for delivering customer service excellence, going over and above
• Able to express themselves clearly and positively, both verbally and in written communication
• Excellent listening skills, always checks administrative work
• Prioritises customer needs above all else
• Works at a fast pace but doesn’t sacrifice attention to detail, enjoys being busy

Education / and or Experience

• Employee benefit product knowledge is required
• BA or BS degree preferred or equivalent experience

Key information:

Hours: Monday – Friday, 35 Hours

Location: Birmingham – hybrid

If this sounds like something you are interested in please apply, or contact Paige Hughes or Lucy Reed for further information.