Employment Advisor

About the role: The Employment Adviser will work with a caseload of participants to support them in gaining sustainable employment. The service delivered to participants will be of the highest standard and will ensure every participant on the caseload has the opportunity to improve their life by addressing and overcoming personal barriers. This will include (although not limited to) assessing their job readiness, offering support and guidance, improving necessary employability skills and signposting to partner organisations, supporting with job applications and interview preparation and managing health conditions within the workplace as appropriate.
Triage is a Disability Confident Employer who wishes to engage and encourage people with a disability or long-term health condition, ensuring they have the opportunities to fulfil their potential and realise their aspirations. We will interview all disabled applicants who meet the minimum requirements for the job and make reasonable adjustments to ensure candidates are not disadvantaged in any way.
Role themes: Performance Delivery | Quality and Continuous Improvement | People Motivation, Coaching and Development
Required criteria:
• Wide experience of working in a target driven environment with proven success of engaging and supporting individuals
• Must have excellent face to face and telephone communication skills with the ability to work on their own initiative
• An understanding of how to support individuals with complex barriers
• Strong communication and interpersonal skills
• Good administration skills, including computer/technology, basic numeracy/spreadsheet skills and good written communication/record keeping skills
• A willingness to learn and ability to adapt to and embrace change
• Experience in a training, guidance, education or learning environment that supports individuals
• Must be dynamic and creative
• Well organised and self-motivated
• Possess high standards and have excellent organisational skills, being able to prioritise workloads and deadlines
• Ability to positively challenge others
Desirable criteria:
• Knowledge of welfare/benefits system
• Level 3 Information, Advice & Guidance
• Similar experience in a previous role
• Partnership & Engagement experience, working with multiple stakeholders to support a participant journey
About the successful applicant:
• Thrive in a people-centric environment
• Interest in self-development
• Values driven
• Compassionate with a true desire for helping people succeed
• Continuous improvement mindset
• Sharing ideas and best practice will come naturally to you
• Will go the extra mile to get the job done to the highest of standards
More details about the role:
Performance Delivery
• To develop relationships and network with key stakeholders including employers, jobcentre teams and provisions and funding providers to ensure smooth operation of all processes
• To develop and nurture strong supportive relationships with participants, ensuring they achieve their goals and objectives
• Ability to plan ahead and identify risk to be able to compensate and apply improvement actions quickly and effectively
• To work as part of a larger team ensuring the success of the programme and the participants we are responsible for
• Ability to work autonomously as required and self-motivated
Quality and Continuous Improvement
• To maintain participant records to ensure audit and quality assurance that meets the needs of the contract
• Maintain the highest standards of participant care at all times
• Complete all company documentation required as part of the role accurately and timeously
• Embrace a culture of continuous improvement and openly share and promote best practice between colleagues and partners, striving for excellence across all areas of delivery
People Motivation, Coaching and Development
• To effectively communicate the benefits of the programme and customise the programme description for potential participants
• Establish and develop links with organisations who may be supporting or hosting potential participants and establish a presence where appropriate to stimulate programme starts
• To identify, structure and recommend vacancy and training solutions, working closely with the participant to meet their specific needs.
• To motivate, stimulate and focus participants to positively engage in personal action planning and subsequent actions to support a progressive plan towards work
• To provide advice, guidance and support to participants supporting their transition from welfare to employment
• To provide advice and support to those that return to work, to maximise the potential for them to sustain in employment
NB: All applicants must obtain a Disclosure Check on successful appointment (cost reimbursed).