Employment Advisor – Sefton

Purpose of the job and what you will achieve.

The purpose of this job is to deliver high-quality services in line with Get Set UK’s delivery model, ensuring sustainable employment solutions for our customers. The role requires demonstrating drive and focus by effectively delivering customer progression and proactively assisting customers in maintaining employment and achieving long-term success. Additionally, the job involves motivating customers to improve their skills and capabilities while maintaining service quality standards by adhering to external and contractual requirements.

The person behind the job.

• You have strong communication skills with conflict resolution experience.
• You are resourceful and innovative in supporting customers.
• You have confidence in a target-driven environment with a focus on people development.
• You show empathy towards vulnerable or challenging groups, demonstrating a strong desire to help.
• You have experience in creating SMART action plans and conducting individual needs assessments.
• You possess knowledge of computers, data entry and MS Office.
• You are ambitious and show this through your determination and innovation.
• You inspire those around you to take responsibility through your daily actions.
• You take pride in your daily achievements and want to support your local community.
• You are considerate to your colleagues, partners and stakeholders and collaborate well in an inclusive environment.
• You own your attitude, motivation and actions. You are prepared to step and be accountable.

Your day-to-day job.

• Assess customer needs and barriers with integrity and create action plans to address concerns, for example providing CV and job search support.
• Empower customers through training and sustainable employment.
• Help customers become job-ready with employer led advice and guidance.
• Provide constructive feedback and support for the improvement of customers.
• Promote best practices to help customers maintain employment.
• Demonstrate motivation and meet targets and deadlines.
• Support work-ready customers into employment.
• Signpost customers to services that can help them overcome challenges related to drug, alcohol, housing and finance concerns.
• Track and record customer progress on the data platform.
• Build strong relationships with job centres, local authorities, and community associations.

Impact on the community.
Get Set UK is more than just an employment services provider; we’re here to nurture potential and help people move towards a better tomorrow. We support people to make positive changes in their lives and believe people should be able to fulfil their potential, whatever the circumstances. As an Employment Advisor you will be at the frontline of Get Set UK, working with our customers everyday to help them and the community in which we serve.

Experience & qualifications.

• Successful experience in a customer facing role.
• Strong communication skills with conflict resolution experience.
• Ambitious, resourceful, and innovative in supporting customers.
• Confidence in a target-driven environment with a focus on people development.
• Empathy towards vulnerable or challenging groups, showing a strong desire to help.
• Experience in creating SMART action plans and conducting individual needs assessments.
• Knowledge of computers, data entry, and MS Office