Employment Coach

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

The Employment & Skills Service is part of Coventry City Council.  We work with a range of delivery partners to provide a wide portfolio of top quality support to Coventry residents of all ages who are looking for work.  We work with partners across the city and our Employer Hub actively works with local employers to generate opportunities for local people. 

Our friendly and welcoming Job Shop is situated in Coventry City Centre. We are here to support all Coventry residents to search for employment, training, apprenticeships and work placements.  People can explore a wide range of local vacancies that are updated daily and access training opportunities.  

We also provide ground-breaking specialist support for local residents who face multiple and sometimes complex barriers that make it hard for them to find a job.  The Job Shop and our exciting range of specialist employment support programmes are among the very best support available in the UK 
Our ValuesIn line with our One Coventry Values we strive to have a workforce that reflects our local communities and welcome applicants from all sections of the community. We particularly welcome applicants from minority ethnic backgrounds, applicants who have a disability and applicants who are from the LGBTQ+ community to apply for our senior leadership roles. 

Our Values are:

Open and fair: We are fair, open, and transparent.
Nurture and develop: We help and encourage everyone to be their best and do their best.
Engage and empower: We talk and listen to others, working together as one.
Create and innovate: We embrace new ways of working to continuously improve.
Own and be accountable: We work together to deliver the best services for our residents.
Value and respect: We put diversity and inclusion at the heart of all we do.

What is the job role?This is an exciting opportunity to join the Skills, Employment and Adult Education service and be part of our Job Shop delivery. Our projects are part funded by the UK Government through the UK Shared Prosperity Fund and the West Midlands Combined Authority’s and HM Government’s Commonwealth Games Legacy Fund.

As an Employment Coach, you will deliver a first-class service to provide residents a high-quality and personalised service to ensure they receive full support, enabling them to move closer to and into good quality employment. You will have passion to help others by effective Employment Coaching and supporting people into work.

The role involves:

Working with customers on a 1:1 basis to support each individual into employment or further education.
Successfully liaise with our Employment team to maintain and create employment routes for customers.
Maintaining accurate records to meet contractual requirements, preparing claim documents, checking evidence and supporting management to ensure targets are monitored and achieved.
You will carry out focused assessments and create a clear plan of action which will enable the individual to move closer to and into education/training or good quality and sustainable employment.
Completing Action Plans and customer Registrations following guidelines and set procedure as per contractual compliance requirements.
Accessing suitable resources, partners and support agencies, as individuals can face barriers in reaching their career aspirations or employment.

Who are we looking for?You will need to be excellent at developing positive working relationships, an effective communicator, able to work with a wide range of people from different backgrounds including, disability and mental health and crucially have the skills and ability to listen, understand and identify how you can support each customer in a positive manner.

The following are a must:

Able and prepared to work across the wider Hub and Spoke sites in Coventry and have means of transport to commute as and when required on any given day.
Be able to demonstrate previous experience or a willingness to work with all customers including vulnerable young adults or adults with disabilities.
Have an understanding of how to work with adults who have learning difficulties and an enthusiasm for supporting customers through their journey into further education or employment.
Have an understanding of how to successfully liaise with key partners to ensure all customers have the opportunity of employment.
Have experience of or the ability to work within a customer facing role.

Fixed Term Contract until 31st March 2025

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

For full details on the application process please read the attached document labelled 'Coventry City Council Application Process'

Interview date(s): TBC
About CoventryCoventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies